{"id":43861,"date":"2021-01-19T11:40:29","date_gmt":"2021-01-19T16:40:29","guid":{"rendered":"https:\/\/ceric.ca\/?p=43861"},"modified":"2021-01-19T11:43:12","modified_gmt":"2021-01-19T16:43:12","slug":"le-potentiel-des-images-pour-rejoindre-les-clienteles-vulnerables","status":"publish","type":"post","link":"https:\/\/ceric.ca\/fr\/2021\/01\/le-potentiel-des-images-pour-rejoindre-les-clienteles-vulnerables\/","title":{"rendered":"Le potentiel des images pour rejoindre les client\u00e8les vuln\u00e9rables"},"content":{"rendered":"
L\u2019utilisation d\u2019un outil visuel ou strat\u00e9gies visuelles facilitent les interventions en\u00a0d\u00e9veloppement de carri\u00e8re\u00a0aupr\u00e8s de tout type de clients\u00a0<\/strong><\/em><\/h5>\n

\u00a0<\/span>\u00c9milie Robert\u00a0<\/span><\/i>\u00a0<\/span><\/p>\n

\"\"<\/span>L<\/span>es\u00a0<\/span>mod\u00e8les d\u2019intervention<\/span>\u00a0traditionnels en d\u00e9veloppement de carri\u00e8re reposent sur\u00a0<\/span>les mots. Les professionnels de ce domaine parlent \u00e0 leur<\/span>s<\/span>\u00a0clients, \u00e9coutent leurs propos, leur administrent des questionnaires\u00a0<\/span>et des\u00a0<\/span>tests psychom\u00e9triques<\/span>,\u00a0<\/span>les r\u00e9f\u00e8rent \u00e0\u00a0<\/span>des\u00a0<\/span>site<\/span>s<\/span>\u00a0Web<\/span>\u00a0et \u00e0 des<\/span>\u00a0inventaires de m\u00e9tiers et professions<\/span>. Ces fa\u00e7ons de faire sont enseign\u00e9es depuis longtemps dans les programmes de formation universitaire<\/span>\u00a0en counseling de carri\u00e8re<\/span>. Elles semblent inc<\/span>ontournables<\/span>\u00a0et elles ont fait leurs preuves.<\/span>\u00a0<\/span>\u00a0<\/span><\/p>\n

Pourtant,\u00a0<\/span>de plus en plus de\u00a0<\/span>personnes\u00a0<\/span>qui consultent un professionnel de l\u2019orientation\u00a0<\/span>semblent diff\u00e9rents du<\/span>\u00a0client \u00ab typique \u00bb\u00a0<\/span>pour\u00a0<\/span>lesquels ces mod\u00e8les d\u2019intervention ont \u00e9t\u00e9 valid\u00e9s.\u00a0<\/span>En effet, au Canada comme ailleurs, de plus en plus de personnes qui consultent en counseling de carri\u00e8re sont\u00a0<\/span>psychologiquement ou\u00a0<\/span>neurologiquement atypiques<\/span>.<\/span>\u202fD\u2019autres proviennent d\u2019une autre culture que la culture dominante ou ont pour langue maternelle une autre langue que le fran\u00e7ais ou l\u2019anglais.\u00a0<\/span>\u00a0<\/span><\/p>\n

E<\/span>n\u00a0<\/span>intervenant aupr\u00e8s de clients\u00a0<\/span>en situation de handicap ou\u00a0<\/span>dont le fran\u00e7ais n\u2019est pas l<\/span>a<\/span>\u00a0langue maternelle<\/span>,<\/span>\u00a0<\/span>j\u2019ai observ\u00e9 que\u00a0<\/span>mes\u00a0<\/span>strat\u00e9gies d\u2019intervention et\u00a0<\/span>mes\u00a0<\/span>outils traditionnels donnaient peu de r\u00e9sultats<\/span>. Du moins, il me fallait<\/span>\u00a0beaucoup de temps pour arriver \u00e0 r\u00e9pondre au<\/span>x<\/span>\u00a0besoin<\/span>s de mes clients<\/span>.\u00a0<\/span>La<\/span>\u00a0communication orale et \u00e9crite, l\u2019\u00e9coute active et l\u2019\u00e9tablissement d\u2019une relation de confiance<\/span>\u00a0impliquent tou<\/span>s l\u2019\u00e9change de mots<\/span>.\u00a0<\/span>Malheureusement, mes\u00a0<\/span>outils\u00a0<\/span>traditionnels sont\u00a0<\/span>laborieux pour une\u00a0<\/span>large\u00a0<\/span>proportion de la client\u00e8le qui consulte\u00a0<\/span>les conseillers d\u2019orientation et les conseillers en emploi<\/span>.<\/span>\u00a0<\/span>\u00a0<\/span><\/p>\n

Devant ce constat, j\u2019ai d\u00fb revoir mon approche de fa\u00e7on \u00e0 mieux<\/span>\u00a0comprendre ce groupe h\u00e9t\u00e9rog\u00e8ne. Qui sont-ils? Quels sont leurs besoins? En quoi les outils traditionnels ne leur conviennent pas?<\/span>\u00a0Comment mieux intervenir aupr\u00e8s d\u2019eux?<\/span>\u00a0<\/span><\/p>\n

\u00a0<\/span>Les multiples facettes d\u2019un m\u00eame probl\u00e8me<\/span><\/b>\u00a0<\/span><\/h6>\n

Les personnes moins \u00e0 l\u2019aise avec les mots<\/span>\u00a0<\/span>ont une caract\u00e9ristique commune\u202f: elles\u00a0<\/span>doivent souvent d\u00e9ployer plus d\u2019efforts pour retenir des informations qui leur sont communiqu\u00e9es verbalement.<\/span>\u00a0Voici\u00a0<\/span>l<\/span>es types de personnes les plus touch\u00e9es par cette r\u00e9alit\u00e9<\/span>.<\/span>\u00a0<\/span><\/p>\n\n\n\n\n\n\n\n\n\n
Personnes<\/span><\/b>\u00a0<\/span><\/td>\nDifficult\u00e9s<\/span><\/b>\u00a0et risques<\/span><\/b>\u00a0li\u00e9s \u00e0 l\u2019\u00e9change de mots<\/span><\/b>\u00a0<\/span><\/td>\nBesoins<\/span><\/b>\u00a0<\/span><\/td>\n<\/tr>\n
M<\/span>alentendantes\u202f<\/span>\u00a0<\/span><\/td>\nRisque de distorsion du message li\u00e9 \u00e0 l\u2019<\/span>utilisation d\u2019un appareil auditif ou des services d\u2019un interpr\u00e8te\u00a0<\/span>\u00a0<\/span><\/td>\nAvoir un appui visuel pour bien saisir les propos \u00e9chang\u00e9s<\/span>\u00a0<\/span><\/td>\n<\/tr>\n
A<\/span>yant un TDAH\u202f<\/span>\u00a0<\/span><\/td>\nRisque de perdre leur fil de pens\u00e9e lorsqu\u2019on leur donne beaucoup d\u2019informations verbalement<\/span>\u00a0<\/span><\/td>\nAvoir un cadre clair et des informations concr\u00e8tes pour demeurer concentr\u00e9es<\/span>\u00a0<\/span><\/td>\n<\/tr>\n
A<\/span>utistes\u202f<\/span>\u00a0<\/span><\/td>\nDifficult\u00e9 \u00e0 traiter les informations verbales, \u00e0 exprimer leurs pens\u00e9es et \u00e0 se projeter dans l\u2019avenir<\/span>\u00a0<\/span><\/td>\nVoir les concepts pour bien les comprendre<\/span>\u00a0<\/span><\/td>\n<\/tr>\n
Dysphasiques\u202f<\/span>\u00a0<\/span><\/td>\nDifficult\u00e9 \u00e0 comprendre le sens des mots et \u00e0 formuler leur pens\u00e9e et leurs besoins<\/span>\u00a0<\/span><\/td>\nAvoir un appui visuel pour bien comprendre l\u2019information et s\u2019exprimer<\/span>\u00a0<\/span><\/td>\n<\/tr>\n
Dyslexiques\u202f<\/span>\u00a0<\/span><\/td>\nRisque de se fatiguer \u00e0 la lecture de monographies de professions, de sites Internet ou d\u2019items d\u2019un test psychom\u00e9trique\u00a0<\/span>\u00a0<\/span><\/td>\n<\/tr>\n
Dont le fran\u00e7ais ou l\u2019anglais n\u2019est pas la langue maternelle<\/span>\u00a0<\/span><\/td>\nRisque de mal interpr\u00e9ter les informations verbales<\/span>\u00a0<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n
Des images\u00a0<\/span><\/b>qui valent bien plus que mille mots<\/span><\/b>
\n\u00a0<\/span><\/h6>\n

Qu\u2019on soit conseiller d\u2019orientation, conseiller en information scolaire ou conseiller en emploi, les interventions individuelle<\/span>s<\/span>\u00a0ou de groupe aupr\u00e8s\u00a0<\/span>des<\/span>\u00a0personnes\u00a0<\/span>moins \u00e0 l\u2019aise avec les mots peuvent \u00eatre facilit\u00e9es\u00a0<\/span>par le recours \u00e0 des images, des dessins, des pictogrammes et des graphiques. L\u2019utilisation d\u2019un outil visuel ou de strat\u00e9gies visuelles offre plusieurs avantages,\u00a0<\/span>dont celui<\/span>\u00a0de faciliter la compr\u00e9hension de concepts abstraits<\/span>, comme la\u00a0<\/span>connaissance de soi<\/span>\u00a0et la<\/span>\u00a0prise de d\u00e9cision<\/span>.\u00a0 Cela aide aussi<\/span>\u00a0le client \u00e0 structurer sa pens\u00e9e<\/span>\u00a0et \u00e0\u00a0<\/span>ouvrir sur des sujets qui \u00e9mergent \u00e0 la vue des images pr\u00e9sent\u00e9es<\/span>. Cette approche permet<\/span>\u00a0d\u2019\u00e9viter des malentendus sur le sens des mots\u00a0<\/span>et de<\/span>\u00a0d\u00e9dramatiser la projection dans le futur (futur emploi, futurs projets d\u2019\u00e9tudes).<\/span>\u00a0<\/span>\u00a0<\/span><\/p>\n

Prenons l\u2019exemple de Charles. Cet \u00e9tudiant avait beaucoup de difficult\u00e9<\/span>s<\/span>\u00a0\u00e0 r\u00e9ussir ses cours de sciences naturelles, comme la physique et la chimie<\/span>, malgr\u00e9 son int\u00e9r\u00eat pour celles-ci<\/span>.<\/span>\u00a0<\/span>Ayant<\/span>\u00a0cumul\u00e9 plusieurs \u00e9checs<\/span>, il<\/span>\u00a0me\u00a0<\/span>rencontre\u00a0<\/span>pour choisir une profession scientifique<\/span>, malgr\u00e9 s<\/span>es\u00a0<\/span>inqui\u00e9tudes quant \u00e0\u00a0<\/span>cette voie<\/span>.\u00a0<\/span>Ayant\u00a0<\/span>remarqu\u00e9\u00a0<\/span>que Charles excellait<\/span>\u00a0dans les disciplines li\u00e9es \u00e0 l\u2019\u00e9criture et\u00a0<\/span>aux\u00a0<\/span>langues<\/span>,<\/span>\u00a0<\/span>j<\/span>e lui\u00a0<\/span>montre<\/span>\u00a0une affiche de\u00a0<\/span>Ma carri\u00e8re en images<\/span><\/i>\u00a0o\u00f9\u00a0<\/span>l\u2019<\/span>on voit un personnage\u00a0<\/span>dont l<\/span>es int\u00e9r\u00eats<\/span>\u00a0sont<\/span>\u00a0symbolis\u00e9s par des outils<\/span>\u00a0de construction<\/span>, une palette de peintre et des instruments de cuisine<\/span>. Le personnage se demande<\/span>\u00a0s\u2019il a les comp\u00e9tences associ\u00e9es \u00e0 ces int<\/span>\u00e9<\/span>r\u00eats, repr\u00e9sent\u00e9s par les chapeaux que porte<\/span>nt<\/span>\u00a0les travailleurs de ces domaines (casque de construction, b\u00e9ret de peintre et\u00a0<\/span>toque\u00a0<\/span>de cuisinier). En lui montrant cette image, puis en consultant son relev\u00e9 de notes, il a soudainement compris que malgr\u00e9 son int\u00e9r\u00eat pour les sciences, il avait\u00a0<\/span>des\u00a0<\/span>forces<\/span>\u00a0associ\u00e9es \u00e0<\/span>\u00a0d\u2019autres types d\u2019activit\u00e9s<\/span>. Cela lui a permis de s\u2019ouvrir\u00a0<\/span>\u00e0<\/span>\u00a0explorer d\u2019autres domaines professionnels.\u00a0<\/span>\u00a0<\/span>\u00a0<\/span><\/p>\n

\"\"\"\"Un levier encore plus fort en contexte de pand\u00e9mie<\/span><\/b>\u00a0<\/span><\/h6>\n

Avec la<\/span>\u00a0<\/span>pand\u00e9mie<\/span>\u00a0et la distanciation sociale<\/span>,\u00a0<\/span>les personnes en situation de handicap sont encore plus vuln\u00e9rables \u00e0 vivre de l\u2019anxi\u00e9t\u00e9 provoqu\u00e9e par l\u2019isolement.\u00a0<\/span>Elles<\/span>\u00a0peuvent aussi se sentir perdu<\/span>e<\/span>s dans un flot d\u2019informations accessibles sur Internet, tout en \u00e9tant laiss\u00e9<\/span>e<\/span>s \u00e0\u00a0<\/span>elles<\/span>-m\u00eames dans leur prise de d\u00e9cision. Bien s\u00fbr,\u00a0<\/span>l\u2019intervention \u00e0 distance<\/span>\u00a0(ou la\u00a0<\/span>t\u00e9l\u00e9pratique<\/span>)<\/span>\u00a0<\/span>s\u2019est impos\u00e9e\u00a0<\/span>\u00e0 tous les\u00a0<\/span>professionnels de la relation d\u2019aide<\/span>, mais plusieurs<\/span>\u00a0outils tradi<\/span>ti<\/span>onnels n<\/span>\u2019y<\/span>\u00a0<\/span>sont pas adapt\u00e9s\u00a0<\/span>(ex.\u202f: tests psychom\u00e9triques ou r\u00e9pertoires de programmes d\u2019\u00e9tudes), encore\u00a0<\/span>moins\u00a0<\/span>aux client\u00e8les\u00a0<\/span>vuln\u00e9rable<\/span>s<\/span>.\u00a0<\/span>\u00a0<\/span>\u00a0<\/span><\/p>\n

Cela dit, les<\/span>\u00a0logiciels de t\u00e9l\u00e9consultation\u00a0<\/span>offrent plusieurs possibilit\u00e9s pour\u00a0<\/span>accompagner\u00a0<\/span>visuellement les paroles<\/span>\u00a0d<\/span>u professionnel<\/span>.\u00a0<\/span>L\u2019essentiel est de rendre concr\u00e8tes les informations \u00e9chang\u00e9es durant une consultation ainsi que l\u2019exp\u00e9rience v\u00e9cue entre lui et son client.\u00a0<\/span>Par exemple,<\/span>\u00a0<\/span>il\u00a0<\/span>peut partager des sites<\/span>\u00a0<\/span>W<\/span>eb,\u00a0<\/span>des\u00a0<\/span>images et<\/span>\u00a0des<\/span>\u00a0<\/span>graphiques<\/span>\u00a0\u00e0 l\u2019\u00e9cran<\/span>, ou encore\u00a0<\/span>annoter un<\/span>\u00a0tableau blanc\u00a0<\/span>pour garder des traces concr\u00e8tes des \u00e9changes<\/span>.<\/span>\u00a0Les affiches num\u00e9riques de\u00a0<\/span>Ma carri\u00e8re en images<\/span><\/i>\u00a0sont \u00e9galement un exemple<\/span>\u00a0de pratique adapt\u00e9e, car les informations visuelles sur chaque th\u00e8me permettent de r\u00e9duire au minimum les explications requises pour assurer la compr\u00e9hension du client<\/span>.<\/span>\u00a0<\/span>\u00a0<\/span><\/p>\n

En somme,\u00a0<\/span>les strat\u00e9gies visuelles facilitent les interventions aupr\u00e8s de\u00a0<\/span>tout type de client, particuli\u00e8rement ceux qui ont\u00a0<\/span>des limites\u00a0<\/span>sur le<\/span>\u00a0plan de la lecture,\u00a0<\/span>de\u00a0<\/span>l\u2019\u00e9criture ou de la parole<\/span>.\u00a0<\/span>On gagne toujours \u00e0 communiquer efficacement.\u00a0 Encore mieux, \u00e0 r\u00e9duire l\u2019anxi\u00e9t\u00e9 que vit un client quant \u00e0 son choix professionnel. Avec le recours de plus en plus fr\u00e9quent \u00e0 la t\u00e9l\u00e9consultation et aux technologies de l\u2019information en contexte d\u2019intervention, c\u2019est par l\u2019image qu\u2019on pourra encore mieux se parler.\u00a0<\/span>\u00a0<\/span><\/p>\n

\u00c9milie Robert<\/span><\/b>, c. o., travaille\u00a0<\/span><\/i>depuis 2011\u00a0<\/span><\/i>aupr\u00e8s d\u2019\u00e9tudiants en situation de handicap au Coll\u00e8ge Montmorency,<\/span><\/i>\u00a0<\/span><\/i>tout particuli\u00e8rement avec la client\u00e8le ayant un trouble de spectre de l\u2019autisme (TSA).\u00a0<\/span><\/i>Son livre,<\/span><\/i>\u00a0Les personnes autistes et le choix professionnel<\/span><\/i>\u00a0(<\/span><\/i>Septembre \u00e9diteur<\/span><\/i>, 2015),<\/span><\/i>\u00a0<\/span><\/i>lui a valu<\/span><\/i>\u00a0le prix professionnel 2016 de\u00a0<\/span><\/i>l\u2019Ordre des conseillers et conseill\u00e8res d\u2019orientation du Qu\u00e9bec<\/span><\/i>. Plus r\u00e9cemment, elle a publi\u00e9\u00a0<\/span><\/i>la trousse Ma carri\u00e8re en images (Septembre \u00e9diteur, 2020)\u00a0<\/span><\/i>pour<\/span><\/i>\u00a0faciliter<\/span><\/i>\u00a0l\u2019intervention en orientation scolaire et professionnelle et en emploi.<\/span><\/i>\u00a0<\/span><\/p>\n

R<\/span><\/b>\u00e9<\/span><\/b>f<\/span><\/b>\u00e9<\/span><\/b>rences<\/span><\/b>\u00a0<\/span><\/p>\n

Robert, \u00c9milie. (2015). Les personnes a<\/span>utistes et le choix professionnel\u202f: les d\u00e9fis de l\u2019intervention en orientation, Septembre \u00e9diteur.<\/span>\u00a0<\/span>\u00a0<\/span><\/p>\n

Robert, \u00c9milie. (2020). Ma carri\u00e8re en images, Septembre \u00e9diteur.\u00a0<\/span>\u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

L\u2019utilisation d\u2019un outil visuel ou strat\u00e9gies visuelles facilitent les interventions en\u00a0d\u00e9veloppement de carri\u00e8re\u00a0aupr\u00e8s de tout type de clients\u00a0 \u00a0\u00c9milie Robert\u00a0\u00a0 Les\u00a0mod\u00e8les d\u2019intervention\u00a0traditionnels en d\u00e9veloppement de carri\u00e8re [\u2026]<\/span><\/p>\n","protected":false},"author":21,"featured_media":43868,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"h5ap_radio_sources":[],"footnotes":""},"categories":[467,935,934],"tags":[],"class_list":["post-43861","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-careering-fr","category-h21-articles","category-hiver-2021-fr"],"yoast_head":"\nLe potentiel des images pour rejoindre les client\u00e8les vuln\u00e9rables - CERIC<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ceric.ca\/fr\/2021\/01\/le-potentiel-des-images-pour-rejoindre-les-clienteles-vulnerables\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Le potentiel des images pour rejoindre les client\u00e8les vuln\u00e9rables\" \/>\n<meta property=\"og:description\" content=\"L\u2019utilisation d\u2019un outil visuel ou strat\u00e9gies visuelles facilitent les interventions en\u00a0d\u00e9veloppement de carri\u00e8re\u00a0aupr\u00e8s de tout type de clients\u00a0 \u00a0\u00c9milie Robert\u00a0\u00a0 Les\u00a0mod\u00e8les d\u2019intervention\u00a0traditionnels en d\u00e9veloppement de carri\u00e8re [\u2026]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/ceric.ca\/fr\/2021\/01\/le-potentiel-des-images-pour-rejoindre-les-clienteles-vulnerables\/\" \/>\n<meta property=\"og:site_name\" content=\"CERIC\" \/>\n<meta property=\"article:published_time\" content=\"2021-01-19T16:40:29+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2021-01-19T16:43:12+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/ceric.ca\/wp-content\/uploads\/2020\/12\/iStock-1136920885.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1254\" \/>\n\t<meta property=\"og:image:height\" content=\"836\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Lindsay\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"\u00c9crit par\" \/>\n\t<meta name=\"twitter:data1\" content=\"Lindsay\" \/>\n\t<meta name=\"twitter:label2\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data2\" content=\"6 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/ceric.ca\\\/fr\\\/2021\\\/01\\\/le-potentiel-des-images-pour-rejoindre-les-clienteles-vulnerables\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/ceric.ca\\\/fr\\\/2021\\\/01\\\/le-potentiel-des-images-pour-rejoindre-les-clienteles-vulnerables\\\/\"},\"author\":{\"name\":\"Lindsay\",\"@id\":\"https:\\\/\\\/ceric.ca\\\/#\\\/schema\\\/person\\\/9a7d797d509504ee0ad50ff9b20d29c7\"},\"headline\":\"Le potentiel des images pour rejoindre les client\u00e8les vuln\u00e9rables\",\"datePublished\":\"2021-01-19T16:40:29+00:00\",\"dateModified\":\"2021-01-19T16:43:12+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/ceric.ca\\\/fr\\\/2021\\\/01\\\/le-potentiel-des-images-pour-rejoindre-les-clienteles-vulnerables\\\/\"},\"wordCount\":1375,\"publisher\":{\"@id\":\"https:\\\/\\\/ceric.ca\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/ceric.ca\\\/fr\\\/2021\\\/01\\\/le-potentiel-des-images-pour-rejoindre-les-clienteles-vulnerables\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/ceric.ca\\\/wp-content\\\/uploads\\\/2020\\\/12\\\/iStock-1136920885.jpg\",\"articleSection\":[\"Careering\",\"H21 - 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