Best Practices in e-Service: Online Communities of Practice
By Krista Maydew, MA, GCDF Cassie Saunders, BA Increasingly, we are seeing a trend toward the development and delivery of Internet based e-services. Although e-services are typically provided directly to clients (e.g., online career management services), there also exists the possibility of providing e-services to practitioners and employers via “communities of practice” or practitioner networks.…