Astronaut David Saint-Jacques meets with childrenCareering

10 Questions with Canadian astronaut David Saint-Jacques

David Saint-Jacques headshot in space suit.
Image source: https://bit.ly/32TOMER

Prior to joining the Canadian Space Program, David Saint-Jacques practised family medicine in a northern Canadian village overlooking Hudson Bay. He was selected as an astronaut candidate by the Canadian Space Agency in May 2009. As a member of the international astronaut team, he has acted as capcom (the liaison between the team on the ground and the crew in space) and carried out various operations planning and support functions at NASA’s Mission Control Center and Astronaut Office. In 2016, he was assigned to his first mission aboard the International Space Station.

In a sentence or two, describe why career development matters.

I like that it’s career development, not career planning, because it’s a journey and you need to be on the lookout for opportunities. I like to tell young people not to be afraid of a big, crazy dream that seems unachievable. It doesn’t matter if you don’t achieve it exactly the way you pictured it, but it will help guide you and make the journey worthwhile.

Which book are you reading right now and why did you choose it?

I’m currently reading The Grapes of Wrath by John Steinbeck. I’ve been living in Houston for the last 11 years, and wherever I’ve lived, I’ve tried to make the effort to read literature that helps illustrate the culture of that place.

What was your first-ever job and what did you learn from it?

I was a ski instructor during high school. It taught me the importance of communication, customer service and empathy.

What do you do to relax and how does it help you?

I’m not a gifted athlete, but I love running, cycling, hiking, climbing, sailing, skiing. It helps me disconnect from work and clear my mind. And, I met my wife skiing!

What is one piece of advice you have for Canadians as we navigate these challenging times?

The skills I developed during my space training preparation and mission were particularly helpful when the pandemic lockdown began. There are three things:

  • When the going gets rough, keep an eye on the big picture or the mission. For the pandemic, it has been about protecting society’s most vulnerable.
  • Parents know that it’s important to provide a routine and structure for their children, so you need to do the same for yourself; keep work and personal time separate and make space for things that bring joy to your life.
  • Think about how your behaviour and attitudes can affect others. As an astronaut, living in close quarters with the same people for long periods of time, you need to ensure you communicate clearly and don’t let things fester.
Crewmembers for Expedition 59 (Anne McClain, Nick Hague, Oleg Kononenko, Christina Koch, David Saint-Jacques, Alexey Ovchinin) aboard the International Space Station. (Credit: NASA)

What is the most unusual job interview question you’ve ever been asked and how did you respond?

It may not be the most unusual question, but the one I always prepare for is “Why do you want this job?” It’s important to consider this carefully because you might get the job; if you do, you want to have the right motivations and know that it will be good for both you and the organization.

What’s something you want to do in the next year that you’ve never done before?

I have thousands of photos taken over the years including those of my children. I plan to carve out the time to organize them, and this will help me reflect.

Who would you like to work with most and why?

Both in the space program and health care, I’ve met fantastic people. What they have had in common is their genuine love for their work. So, I want to work with people who have positive attitudes toward challenges and an absence of hidden agendas.

Which talent or superpower would you like to have and how would you use it?

I wish I could fly under my own power. I had dreams of this when I was a child and still wish it could come true.

What do you consider your greatest achievement and why?

My family. It is the most joyful, fulfilling and, at times, maddening experience. I wouldn’t be who I am now without them.

READ MORE
man wearing backpack on streetcarCareering

Prior learning: Unlocking a little-known career superpower

With the support of career professionals, students may be able to leverage prior learning to reduce the time and cost for higher education

Susan Forseille

As a fan of Marvel and DC superhero stories, I have noticed superpowers often go unknown for years before a hero discovers their gifts. Once these gifts are known, there is usually a learning process before they can be fully applied. This process often includes naming the superpower, learning how to employ it and practising using it, ending with understanding and appreciating its multiple benefits. This journey is reflected in a little-known career superpower: prior learning recognition.

Many post-secondary institutions (PSIs) recognize that adult learners acquire knowledge and skills through life and work experience. These lived experiences generate learning that can be rich, nuanced and comparable to learning acquired in more formal settings (i.e. colleges and universities). Prior learning recognition by PSIs can significantly reduce both the time and cost to acquire advanced education, while adding to career resiliency and agility. Career professionals can play a key role in helping clients/students learn about and unlock the intricacies of this superpower.

Defining prior learning recognition

Prior learning recognition is best defined as processes that allow individuals to identify, document, have assessed and gain recognition for their learning done outside of a formal classroom. Prior learning can come from work, volunteer experiences, professional development workshops and seminars, self-study, etc. It can result in clients/students obtaining PSI credit and/or advanced entry for the assessment and validation of their informal and non-formal learning.

Informal learning is incidental learning from life experience, workplace-based tasks, volunteer activities and/or self-directed learning and study.

Non-formal learning is intentional, gained through participation in organized workplace-based training, non-credit courses and workshops, but does not generate formal credit.

Knowing about prior learning is a vital first step in leveraging it as a career development tool. However, it can be difficult for clients to find the information they need. Few schools promote it, and there is no name used consistently at a national or even provincial level. Its labels include: PLAR (prior learning assessment and recognition), RPL (recognition of prior learning), PLA (prior learning assessment) and APEL (assessment of prior experiential learning). Some schools refer to prior learning recognition in less transparent ways, such as “challenge for credit” or “with permission of the dean.”

How it works

Once your client/student knows prior learning recognition exists, the next step is to learn which schools offer it and how to access it. Schools offer multiple ways to access prior learning recognition. For example, some institutions use it for advanced entry, some use it for awarding credit and some even give “blocks” of elective credit for program competencies. Advanced entry provides a path for students to enter into a program of study without the pre-requisites and/or with advanced standing. For example, a student may be allowed to skip the first year of a two-year program based on their prior learning.

Receiving credit for prior learning for individual courses is also possible in many schools. This can be done through demonstrating the student has achieved the learning objectives set out in particular courses. Assessment of prior learning can be done through portfolios, interviews, demonstration of skills, challenge exams, etc.


Read more from CareerWise

5 steps to guiding clients through education planning
Colleges and universities re-think how to best serve mature students
Competency assessment can empower immigrant professionals


In some schools – admittedly very few – prior learning recognition can be applied to “blocks” of credits in a particular program. Often called competency-based PLAR, credits for informal and non-formal learning are based on broader program competencies such as communication, problem-solving, creative and critical thinking, and other human skills.

Some schools are connected to pre-assessed training programs offered by employers, private training organizations or continuing studies programs. Students can receive credit for this prior learning with proof of successful completion of this learning.

The most important intricacy embedded in this superpower is that schools have processes for students to work through, ensuring there is confidence and rigour in assessing and validating the prior learning. These processes can involve a lot of time and work to complete. Career practitioners can help clients learn about these options, support them in navigating the options, and offer guidance on identifying and documenting their prior learning.

Mature student in the library at the university
The processes attached to prior learning can enhance career understanding and management. (iStock)
Benefits of prior learning recognition

On the surface, most clients/students understand the time and money prior learning recognition can save. Yet there are many more benefits to consider. The processes attached to prior learning, especially the reflective elements, can enhance career understanding and management, and this can lead to greater career agility and resiliency.

Students and prior learning practitioners have shared in research (supported by what I have observed in my work) that participating in prior learning recognition processes have helped them better articulate their skills, abilities and knowledge in their resumes, on LinkedIn profiles and during interviews and networking (Keating, 2011; Miller & Miller, 2014). In addition, many PLAR students have commented that reflecting on what they have learned through their lived experiences has greatly affected their future education, career and learning habits. Research has shown that students who complete PLAR tend to graduate at higher rates, with a higher grade point average than non-PLAR students (Leibrandt, S., Klein-Collins, R., & Lane, 2020). Students have also commented that participating in prior learning recognition made their learning more visible; it has enhanced their understanding of how they learn, what they learn and why they learn. Additionally, PLAR can help students translate their informal and non-formal learning into academic language, which improves their confidence as learners and jobseekers.

Unlocking the power of PLAR

Guiding your clients/students in researching prior learning recognition options in post-secondary schools will likely take some effective detective skills, patience and persistence. This is because very few schools have a centralized prior learning office where you can start. Most schools that offer prior learning recognition do so within specific faculties or programs, and even the general recruitment team may not have much information on their school’s offerings.

Strategies to help uncover prior learning options include searching for keywords on school websites. Effective keywords include “prior learning,” “PLAR,” “RPL,” “informal learning” and “advanced entry.” Clients/students can also ask recruiters, admissions officers, program and/or recruitment advisors, chairs and deans directly about prior learning recognition options. Career practitioners may consider advising clients/students to explore the Canadian Association for Prior Learning Assessment (CAPLA) website (capla.ca). This national association offers more insight into prior learning recognition, including a list of provincial contacts.

When you consider how much informal and non-formal learning your clients/students have experienced, combined with the benefits of prior learning recognition by post-secondary institutions, career professionals are in an excellent position to help clients/students unlock this little-known and little-understood superpower.

As the Thompson Rivers University Director of PLAR (Prior Learning Assessment and Recognition), 22 years as a career-educator and an enthusiastic researcher, Susan Forseille has been privileged to research the intersections of career development, prior learning and education.

References

Dyson, C., Keating, J. (2011). Recognition of prior learning. Policy and practice for skills learned at work: Australia, Canada, New Zealand, South Africa, United States. International Labour Office – Geneva.

Leibrandt, S., Klein-Collins, R., & Lane, P. (2020). Recognizing prior learning in the COVID-19 Era: Helping displaced workers and students one credit at a time. CAEL. Retrieved from cael.org

Miller, R. & Miller S. (2014). Prior learning assessment strategies for workplace learning: translating practice into theory. Prior learning assessment inside out, Volume 2, Number 2.

READ MORE
Careering

Leveraging the power of mindfulness in career development

This flexible tool can help individuals connect to their interests and values

Gabrielle Beaupré and Geneviève Taylor

author headshotsMaya is an undergraduate student who has just started her second semester in accounting. She is disappointed by her grades so far and has doubts as to whether this is the right career path for her. She wonders whether she will be good enough to eventually acquire the professional title she initially wanted. She worries a lot and often ruminates about past mistakes. Recently, she has been having diffulty sleeping and concentrating and does not see her friends as much as she used to. She lacks the energy to engage in her daily activities, including studying and her part-time job.

Maya’s situation exemplifies the psychological health issues that post-secondary students face today. Indeed, an increasing proportion of students report experiencing stress, anxiety and emotional distress (UEQ, 2019). This is compounded by questions regarding career goals, choice of academic programs and/or different career paths, which are frequent in this population. A recent pan-Canadian study shows that approximately 40% of postsecondary students have difficulties dealing with career-related issues (ACHA, 2019). They also experience anxiety caused by an increasingly unstable and uncertain labour market and by a multitude of opportunities, which can actually induce a feeling of “paralysis” and chronic insatisfaction (Schwartz, 2004). Unfortunately, career guidance professionals in university settings often lack the time or resources to provide adequate support for students (ASEUCC, 2013). Therefore, they need to rely on new approaches to reinforce students’ self-determination and help them to reflect on their future.

Mindfulness as a superpower

Mindfulness-based interventions represent relatively new approaches that could allow students to better manage their career-related issues. Mindfulness is generally defined as a non-judgmental, accepting awareness of our inner and outer experience as it arises in the present moment (Kabat-Zin, 2003). A mindful person tends to be more attentive to his or her sensations, thoughts and emotions as they arise, and does so in an accepting and self-compassionate way. The good news is that mindfulness is like a muscle – it can be developed as a skill through various types of exercices one can practice alone or in a group, with or without guidance. Typical mindfulness practices are:

  • Focused attention exercises on different objects such as the breath, bodily sensations or the five senses;
  • Focused attention exercises on body movements (e.g. mindful walking, mindful stretching, yoga);
  • Meditations that develop compassion for the self and for others.
The impact of mindfulness on well-being

Several scientific studies have established positive links between mindfulness and well-being. First, mindfulness promotes the development of psychological flexibility, an important determinant of mental health, which allows a person to adapt to new situations such as unexpected life changes and difficult circumstances (Kashdan & Rottenberg, 2010). During the COVID-19 pandemic, several researchers have become interested in personal resilience factors. They propose mindfulness as an adaptation tool that may help people be better able to deal with uncertainty (Polizzi, Lynn et Perry, 2020). Mindfulness increases our focus on the present moment, which takes us away from ruminations about the past or anxious anticipation about the future. What’s more, mindfulness-based interventions have been shown to reduce stress and depressive symptoms among university students and career counselling clients (Piot, 2020; Grégoire et al., 2016). Finally, our research group has found that mindfulness could help students who were experiencing a career-related action crisis to better regulate their emotions (Marion-Jetten, Taylor et Schattke, 2020).

“Mindfulness promotes the development of psychological flexibility, an important determinant of mental health, which allows a person to adapt to new situations such as unexpected life changes and difficult circumstances.”

Mindfulness as a career-related superpower

Beyond the benefits of mindfulness for well-being and emotion regulation, how else can it act as a career-related superpower?

Better self-knowledge

First, mindfulness could help a person to better distinguish between his or her deeply held values and interests and those that originate only in societal or parental expectations (Schattke, Taylor, & Marion-Jetten, 2020; Strick et Papies, 2017). There are many ways to increase one’s self-knowledge – mindfulness stands out as a flexible tool to do so. It promotes the ability to pay attention to all aspects of one’s experience, while accepting everything that comes up instead of avoiding it (Carlson, 2013).

For example, by practising body awareness, Maya could realize that she often feels tension in her shoulders when she thinks about taking the accreditation exams to become a chartered accountant. She could also realize that she has a lot of negative thoughts during these times and observe them to see what they could tell her. At the same time, she could notice that she feels light and open when she give oral presentations. This information can become very useful when thinking about which work contexts would better fit her needs and her working style as a future accountant.


Read more from CareerWise

Integrating ‘career rewirement’ strategies into your practice
Sustaining engagement in the midst of a pandemic
Responding to career uncertainty with compassion and intentionality


Setting self-concordant career goals

Second, mindfulness could help a person to set career goals that are based on their deeply held values and true interests. Referred to as self-concordant, these goals are based on self-determined motivation and are essential for well-being (Deci, Ryan, Schultz et Niemiec, 2015). In fact, a series of longitudinal studies has shown that choosing an academic program that is related to one’s true interests and values can increase academic performance and decrease psychological distress and school dropout (Taylor et al., 2014).

By practising mindfulness, Maya could realize that she is often concerned with what others would say if she dropped out of her current program and did not become an accountant. She could then observe, without judgment, that her motivation for this career goal was perhaps not as self-determined as she thought. As previously mentioned, Maya could also become more aware of her own values and of what truly interests her. This could help her to zone in on her next career goal, and eventually help her to set and get engaged in a more self-concordant goal.

Developing creativity

Finally, mindfulness can increase different types of creativity, which would allow a person to think of or even create new opportunities for themselves and find innovative solutions when confronted with career-related obstacles. Research on this topic has shown that people can solve problems more easily when they have practiced mindfulness meditation right before (Colzato et al., 2014; Ding et al., 2015). Mindfulness could thus help Maya find “out of the box” opportunities to resolve her career-related issues.

Helping university students with mindfulness

How can career development professionals help students cultivate mindfulness? They can encourage them and guide them to observe their everyday experiences as they arise (i.e. recurring thoughts, bodily sensations, emotions), and accept them in a kind and non-judgmental way. University students could capitalize on the development of mindfulness as a skill – especially since it is an accessible practice that can be easily adjusted to fit into an already busy schedule. More than ever, career decision-making is a lifelong process, and not a stage that is fixed in time. Mindfulness could enrich this process, constantly evolving as the student enters and interacts with the labour market.

In our opinion, mindfulness represents an additional yet important career-related superpower; a tool that can help a person regulate negative emotions that often accompany career issues. Mindfulness also helps people to get to know themselves better by fostering access to their true interests and values, recurring thought patterns, emotions and bodily sensations. Therefore, a more mindful student could make more self-congruent choices and better adjust to career-related obstacles, even after graduation.

Gabrielle Beaupré, MA, is a doctoral student in education at UQAM and a practising career guidance counsellor. Her research interests focus on mindfulness, motivation for career goals and well-being amongst university students. Her doctoral project is financed by the Fonds de Recherche du Québec Société et Culture.

Geneviève Taylor, PhD, is a professor in career counselling in the Department of Education and Pedagogy at Université du Québec à Montréal, and a researcher in the Groupe de recherche et d’intervention sur la présence attentive (GRIPA). Her research focuses on the role of mindfulness self-compassion in career-related goal pursuit and motivational processes.

References

American College Health Association. (2019). American College Health Association-National College Health Assessment II: Canadian Reference Group. Hanover : American College Health Association.

Association des services étudiants des universités et collèges du Canada (ASEUCC). (2013). Post-Secondary Student Mental Health: Guide to a Systemic Approach.

Carlson, E. N. (2013). Overcoming the Barriers to Self-Knowledge : Mindfulness as a Path to Seeing Yourself as You Really Are. Perspectives on Psychological Science, 8(2), 173‑186.

Colzato, L.S., Szapora, A., Lippelt, D. et Hommel, B. (2014). Prior meditation practice modulates performance and strategy use in convergent- and divergent-thinking problem. Mindfulness. http://dx.doi.org/10.1007/s12671-014-0352-9 (online publication ahead of print).

Deci, E. L., Ryan, R. M., Schultz, P. P. et Niemiec, C. P. (2015). Being aware and functioning fully. Handbook of mindfulness: Theory, research, and practice, 112-129.

Ding, X., Tang, Y., Deng, Y., Tang, R., et Posner, M.I. (2015). Mood and personality predict improvement in creativity due to meditation training. Learning and Individual Differences, 37, 217–221.

Grégoire, S., Lachance, L. et Richer, L. (2016). La présence attentive, mindfulness. État des connaissances empiriques et pratiques. Montréal : Presses de l’Université du Québec.

Kabat-Zinn, J. (2003). Mindfulness-based interventions in context : Past, present, and future. Clinical psychology: Science and practice, 10(2), 144–156.

Kashdan, T. B. et Rottenberg, J. (2010). Psychological flexibility as a fundamental aspect of health. Clinical Psychology Review30(7), 865-878.

Lebuda, I., Zabelina, D. L., & Karwowski, M. (2016). Mind full of ideas: A meta-analysis of the mindfulness–creativity link. Personality and Individual Differences93, 22-26.

Piot, F. (2020). Projet Oreka : essai randomisé contrôlé destiné à évaluer l’impact d’ateliers issus de l’approche d’acceptation et d’engagement sur la souplesse psychologique, le bien-être psychologique et l’espoir chez des individus confrontés à une impasse professionnelle [The Oreka Project : Randomised controlled trial to evaluate the impact of workshops based on Acceptance-Commitment Therapy on psychological flexibility, psychological well-being, and hope among people experiencing a professional impasse]. [Unpublished doctoral dissertation]. Université du Québec à Montréal.

Polizzi, C., Lynn, S. J., & Perry, A. (2020). Stress and Coping in the Time of COVID-19: Pathways to Resilience and Recovery. Clinical Neuropsychiatry17(2).

Schwartz, B. (2004). The paradox of choice : Why more is less (Vol. xi). HarperCollins Publishers.

Strick, M. et Papies, E. K. (2017). A Brief Mindfulness Exercise Promotes the Correspondence Between the Implicit Affiliation Motive and Goal Setting. Personality and Social Psychology Bulletin, 43(5), 623‑637.

Taylor, G., Jungert, T., Mageau, G. A., Schattke, K., Dedic, H., Rosenfield, S. et Koestner, R. (2014). A self-determination theory approach to predicting school achievement over time : The unique role of intrinsic motivation. Contemporary Educational Psychology, 39(4), 342‑358. https://doi.org/10.1016/j.cedpsych.2014.08.002

Union étudiante du Québec. (2019). Enquête « sous ta façade » : enquête panquébécoise sur la santé psychologique étudiante.

READ MORE
woman and man shaking hands across deskCareering

Case Study: Helping a client with autism improve her interview skills

Vague concepts such as finding the ‘right fit’ for the team can make it difficult for a prospective employee on the spectrum to present as a desirable candidate

Sarah Taylor

In this recurring Careering feature, career professionals share their real-life solutions to common problems in the field

AUTHOR HEADSHOTCindy is a recent post-secondary graduate who lives on the autism spectrum. Since completing her diploma in business administration six months ago, she has applied for approximately 130 jobs, been on 42 interviews and received zero job offers.

Upon first meeting with Cindy, her inconsistent eye contact is noticeable; it is difficult to feel a sense of connection with someone who doesn’t look at their conversation partner. Cindy also has trouble connecting through small talk. She hates to talk about the weather, lacks interest in sports and tends to want to “get to the point” of any verbal exchanges. In interviews, this may read as cold and distant.

Cindy also tends to begin interactions with others by saying “Greetings” rather than with a more common “Hi” or “Hello.” This tendency, paired with her unusually quiet voice, provides insights about some of the interview challenges that may be holding her back.

However, Cindy is completely closed to the idea of disclosing her invisible disability in a job interview. Her past experiences of bullying and trauma have led her to believe that disclosure creates more challenges in her life than it solves, and that people will think that she is stupid or incapable if she tells them she lives on the spectrum.

As her employment counsellor, what can you do in your work with Cindy to help her experience more interview success?

This case study is one that I wrote for a workshop for career development professionals. Although Cindy is not actually a client of mine, her profile represents some of the challenges commonly experienced by people who live on the spectrum and by the career development professionals who serve them. The increased emphasis in today’s workplace on emotional quotient vs intelligence quotient, social vs technical skills, and vague concepts such as finding the “right fit” for the team can make it difficult for a prospective employee on the spectrum to present as a desirable candidate.

In fact, a 2013 study on autism and employment published by the Journal of the American Academy of Child and Adolescent Psychiatry found that approximately 85% of people living on the autism spectrum are unemployed or underemployed. These results represented the lowest employment rate among disability groups even when controlling for impairment severity, household income and social demographics (Howlin, 2013). To further complicate the issue, many “high-functioning” people who live on the spectrum attempt to hide or mask their symptoms, fearing stigmatization. So, how can we as career professionals help? For a Cindy or a client who presents with similar issues, I would first recommend focusing on interview skills.


More Careering Case Studies


The spoken and unspoken language of interviews is highly complex and has many nuances that may not be obvious to a person who has a diagnosis of ASD or another invisible difference. It is important to break down the questions one can expect, the answers they should give and the unspoken elements of connecting with the interviewer.

One of the most effective ways of doing this is to record mock job interviews and review the recording with your client. Typically, when I am working on a four-week timeline with a client to get them interview ready, I try to do a baseline mock interview (e.g. at the very beginning of my time with a client); another one two weeks in, after we have done lots of teaching, workshops and worksheets about the interview process; and lastly at the end of four weeks with an interviewer who is totally new to my client (i.e. a colleague assigned to different clients). This works well because it creates an opportunity to show the individual behaviours that the client might not be aware of. I once had a client comment during this process that although people were always asking her to speak up or repeat herself, she never realized until reviewing her interview footage how inaudibly she spoke. Recordings pick up word timing, intonation, eye contact, interruptions, excessive fidgeting as well as the content of the answers. All of this is extremely beneficial to a person who may lack innate social awareness.

“The spoken and unspoken language of interviews is highly complex and has many nuances that may not be obvious to a person who has a diagnosis of ASD or another invisible difference.”

Secondly, I would recommend helping Cindy create a what I have come to refer to as a “self-advocacy script.” Self-advocacy is a way to explain autism spectrum traits using a template that appeals to the neurotypical way of understanding information. It provides a positive or neutral story for interpreting behaviours that may seem unusual or could be easily misunderstood.

A great example of how Cindy could do this is to write a script to explain her impatience with small talk. It might sound like this: “I’m the kind of person who is so interested in getting to the meat of a discussion, I’m not always paying attention to small talk. I’m not trying to be rude or disrespectful; I’m just excited to get into the interview.” This script provides an explanation for behaviour that a client with an invisible difference may not be able to change and offers that safety of “disclosing without disclosing.” Although there are various opinions on when and how to disclose a disability, I think we can all agree that there are inherent risks to sharing very personal information with a complete stranger – or worse yet, a panel of strangers.  If an individual is not ready to do that, we can assist them by providing a non-threatening way to disclose some information related to their disability.

Overall, assisting people who have invisible differences and different ways of thinking in improving their interview skills is challenging, rewarding and doable.

Sarah Taylor began her career in autism treatment in 1996. In 2014, Taylor made the switch from working with and advocating for children and youth with ASD to designing and implementing a federally funded program, Next Level ASD, which provides employment supports for adults with autism and coaching support to partner employers.

References

Howlin, P. (2013). Social disadvantage and exclusion: Adults with autism lag far behind in employment prospects. Journal of the American Academy of Child and Adolescent Psychiatry, 52 (9), 897–899.

READ MORE
2020

Survey shows career professionals finding new ways to support clients, but mental health concerns and burnout emerge as risks

Canada’s career and employment services practitioners continue to find innovative ways to adapt to the COVID-19 pandemic and meet the needs of their clients and students but challenges remain. Nearly half of respondents in a new survey of career and employment services (49.4%) identified developing new partnerships or services over the summer compared to 25.9% who said the same in June. Since the pandemic began, CERIC has been tracking how career and employment services have been affected and sharing insights back with the field.

In June, CERIC released its first Recovery Pulse Survey of 1,146 career development professionals from across the country. Over July and August, follow up interviews were completed with select individuals to further explore some of the experiences that practitioners were going through in greater detail. Between September 10 and 18, CERIC reached out to a sampling of respondents from its June survey who agreed to participate in a second survey to see how things had changed for them. A total of 195 respondents replied, allowing CERIC to get a sense of how some practitioners have seen their work evolve over the past few months.

Overall, demand for services and programming over the summer months has varied:

  • 37.3% of respondents reported a decrease in demand,
  • 32.6% reported an increase, and
  • 30.1% reported no change.

A plurality of respondents continued to say they would be able to stay open, but with some slight changes to services/programming at 48.8% as compared to 54.7% in June.

Download as PDF

Many respondents shared examples of how they have been able to overcome certain challenges and demonstrate resilience. Comments were shared related to:

  • Finding new ways to support clients or students. “Not being able to provide our youth with a group setting was very concerning to me. We have created an online classroom through Google and with guest speakers from the community, and through a daily check-in, humour, information and perseverance, we have managed to create a safe and meaningful space for these youth. Very successful!”
  • Implementing tech solutions. “Communicating while working from home was a challenge, but initiating a Slack channel for our team helped immensely. It allowed us to collaborate quickly, keep in touch daily, and support each other in real-time. It also kept our communication very well-organized by topic/project, which made it significantly more useful than other ‘chat’ services such as WhatsApp.”
  • Maintaining a work-life balance. “A major stressor across large numbers of staff was having their children at home while they had even more than usual in front of them. Resolved through explorations of how to divide up the work differently; encouraging even more flexible headspaces; checking in with staff to connect personally.”
  • Creating staff connections. “We had 3 months of team challenges, where people received weekly points for things such as meditation, walking, exercise, drinking water, learning a new skills, connecting with a friend or co-worker etc., a blog and LinkedIn group where we would share pictures and stories with prizes at the end of each month. It was well received. People said it kept them motivated and gave them something to aspire to each day.”
  • Dealing with changing demand. “Most noticeable is a decline in new intakes and a decrease in current client participation in activities. To increase our intakes we are working more aggressively with the Ministry to contact the recently employed and not wait for them to come to us. For clients that already exist, it is about informing them that a return to work may mean that there is a shift in how their job is done or that new skills may be required and this is an opportunity to address the shifting employers needs to stay relevant and achieve new and stable employment.”
  • Handling a return to the office. “Shortly before we unlocked the doors to fluid traffic from the public, we were faced with a potential exposure to COVID-19. While procedures were in place to address cleaning, sanitizing and a variety of other health and safety practices, we did not have a process to deal with a potential exposure, as opposed to confirmed exposure. We had to work very quickly to contain the situation and mitigate any further or wider spread exposure. While extremely stressful, we learned that we could adapt very quickly and it forced us to further recognize that we would have to remain flexible and resilient as circumstances can and will change very quickly.”

Respondents noted some slight improvements over the summer months in how they felt their students or clients viewed their situation. In September, 21.8% said that their clients or students view this time as an opportunity compared to 13.5% back in June. Overall, however, the vast majority of respondents, 78.2% in September (86.5% in June), continued to say that this time period was a source of stress for their clients or students.

Thinking ahead a few months, practitioners were asked for their thoughts on what their own work environment might look like and mean. Most respondents (38.8%) saw a partial return to the office in their future with some days in the office and some days at home. A further 26.8% said they were already back in the office full time, while 21.3% expected to continue to work from home until the end of 2020.

When asked what the implications for continuing to work remotely would be, a majority felt that their ability to work would carry on mostly unimpeded.

On the flip side, burnout was identified as a real possibility for many respondents in the coming months and that the problem was potentially even more acute for senior leadership. Overall, 35.5% were moderately or very concerned about burning out themselves. This compares to 42.9% who were moderately or very concerned about their senior leadership burning out.

Similarly, the mental health of both practitioners and the clients or students they serve is a strong concern. A noteworthy seven in 10 respondents (70.3%) indicated a deterioration in the mental health of their of clients or students. Meanwhile, 38.1% noted a similar deterioration in their own mental health.

As the COVID-19 situation continues to present uncertainty in all aspects of society, CERIC will keep tabs on where the field is going, what challenges are proving to be thorniest and what new opportunities are emerging. CERIC will continue to do outreach to the sector and share back what its learning so others can learn too. Towards the end of 2020, CERIC will be launching its third Recovery Pulse Survey to check-in once again and see how the situation is further evolving.

READ MORE
2020

Virtual Cannexus21 preliminary program now available online

The preliminary program for Cannexus21, Canada’s Career Development Conference is now available online. Cannexus21 is going virtual and will continue to provide an accessible, content-rich and value-packed opportunity for Canada’s career development communities to convene, share and learn. Cannexus21 takes place on January 25 & 27 and February 1 & 3, 2021, with recordings available for a full year.

Among the over 150 sessions exploring our theme of Career Development for Public Good, highlights include:

  • Building Back Better: How Work Needs to Change for Good After COVID with Jim Stanford (Live Pandemic Recovery Series)
  • Fostering Positive Indigenous Community Engagement with Purpose with Trina Maher (Live Concurrent Session)
  • Thriving with Mental & Emotional Well-being with Shellie Deloyer (Live Concurrent Session)
  • Integrating Career Development in the Early Grades with Ed Hidalgo and David Miyashiro (On-Demand Session)
  • Redeploying Talent: Industry-Responsive Upskilling During COVID with AJ Tibando (Live Workforce Development Spotlight Session)
  • Inclusive Supported Employment Practices for LGBTQ2S+ with Tara Buchanan (Live Concurrent Session)
  • Scaling Virtual Career Development on Three Campuses with Rich Feller, Mark Franklin and Jayne Greene-Black (On-demand Session)
  • Stay tuned for the release of session information for the special Around the World Sessions
  • All plenary sessions will be presented with interpretation

The conference will also have outstanding keynotes from Deloite Future of Work Executive Advisor Zabeen Hirji, Simon Fraser University’s Dr. Kris Magnusson and Olympian Perdita Felicien. There were also be dedicated networking opportunities, including peer-to-peer matchmaking, as well as an Online Exhibitor Showcase.

Register now to receive the Early Bird rate of $248 available until November 12. Groups of at least 5 or Members of one 38 provincial, national and international Cannexus supporting organizations can benefit from an additional 25% off. And Full-time Students can register for just $50. Note that with the virtual platform, registrations cannot be shared, and individuals require their own registration.

Cannexus is presented by CERIC and supported by The Counselling Foundation of Canada and a broad network of supporting organizations.

READ MORE
2020

Laval University’s André Raymond appointed as Chair of CERIC Board

CERIC is pleased to announce André Raymond, CRHA, as the new Chair of its Board of Directors for a two-year term. Raymond, Director of both Career Services and Continuing Education at Laval University in Quebec City, will lead the Board in delivering on CERIC’s mission to advance career development in Canada. A national charitable organization, CERIC has two strategic mandates: promoting career development as a priority for the public good, and building career development knowledge, mindsets and competencies.

As a human resources expert, Raymond brings more than 25 years’ experience in recruiting, education and career management. He is an active member of the Ordre des conseillers en ressources humaines agréés du Québec (Quebec Board of certified human resources counsellors). He holds a master’s degree in organizational development and a bachelor’s degree in industrial relations.

“We are thrilled to welcome a new Board Chair who helps us to advance our engagement activities with francophone career professionals in all corners of the country,” said CERIC Executive Director Riz Ibrahim. “We are also grateful to have many other volunteer leaders to shape and support these and other endeavours with CERIC.”

Reflecting a cross-section of diverse career development leaders from across Canada, the members of the 2020/2021 CERIC Board of Directors are:

  • André Raymond, Laval University, Quebec City, QC (Chair)
  • Candy Ho, University of the Fraser Valley, Abbotsford, BC (Vice Chair)
  • John Horn, Vancity Credit Union, Vancouver, BC (Past Chair)
  • Cathy Keates, Queens’s University, Kingston, ON (Secretary/Treasurer)
  • Lorraine Godden, Carleton University, Ottawa, ON
  • Darlene Hnatchuk, McGill University, Montreal, QC
  • Cynthia Martiny, Université du Québec à Montréal, Montreal, QC
  • Rosie Parnass, Coach and HR Consultant, Toronto, ON
  • Rob Shea, Memorial University of Newfoundland, St. John’s, NL
  • Lisa Taylor, Challenge Factory, Toronto, ON
  • Sue Watts, Employment + Education Centre (EEC), Brockville, ON
  • Donald G. Lawson, The Counselling Foundation of Canada, Toronto, ON (Honorary Director – Ex-officio)
  • Bruce Lawson, The Counselling Foundation of Canada, Toronto, ON (Executive Officer – Ex-officio)

Members of CERIC’s three Advisory Committees – Practical & Academic Research; Content & Learning; and Marketing, Communications & Web Services – have been appointed by the Board for the next year. Members of these committees play an important role in shaping CERIC’s projects, programs and publications.

CERIC is a charitable organization that advances education and research in career counselling and career development, in order to increase the economic and social well-being of Canadians. We fund projects to develop innovative resources that build the knowledge and skills of diverse career and employment professionals. CERIC also annually hosts Cannexus, Canada’s largest bilingual career development conference, publishes the country’s only peer-reviewed journal, Canadian Journal of Career Development, and runs the CareerWise / OrientAction websites, providing the top career development news and views.

READ MORE
2020

Fall 2020 issue of CJCD: Embedding informational interviews into post-secondary curriculum

The latest issue of the Canadian Journal of Career Development has just been published and is available to view online. This edition of the journal provides new research in several topical areas including informational interviews as a career exploration technique, graduate students from biomedical science programs facing uncertainty in the labour market and the relationship between psychological flexibility, career indecision and professional burnout.

Articles include:

The Canadian Journal of Career Development is a partnership project between CERIC and Memorial University of Newfoundland with the support of The Counselling Foundation of Canada. It is Canada’s only peer-reviewed publication of multi-sectoral career-related academic research and best practices from this country and around the world.

CJCD is published twice a year. It is free to subscribe to the digital editions and all issues of the journal dating back to 2002 are available to access online.

READ MORE
2020

Announcing keynotes for virtual Cannexus21 conference!

CERIC is excited to reveal the keynote speakers for Cannexus21, Canada’s Career Development Conference. It was announced last month that the conference is going virtual for 2021, addressing ongoing uncertainty during the pandemic but continuing to provide an accessible and content-rich opportunity for Canada’s career development communities to convene, share and learn. Cannexus21 will take place on January 25 & 27 and February 1 & 3, 2021.

With our theme of Career Development for Public Good, the conference will reimagine career development and its impact on education, the economy and social justice. Three exciting keynote speakers will share their experiences and insights:

  • Zabeen Hirji, Executive Advisor, Future of Work, Deloitte (Monday, January 25)
  • Kris Magnusson, Professor, Simon Fraser University (Wednesday, January 27)
  • Perdita Felicien, Olympian, Author, Broadcaster (Monday, February 1)

Stay tuned for the closing keynote announcement.

In addition to the live keynotes, there will be 150+ education sessions, both live and on-demand. Special programming includes Around the World sessions featuring presenters from across the globe, a Recovery series, and practical learning related to the latest labour market information, online service delivery approaches, mental health strategies and much more. All sessions will be recorded and available for later viewing for a full year. Virtual networking opportunities with presenters, delegates and exhibitors will also be available.

Register now to receive the highly discounted Gratitude rate available until September 9. Groups of at least 5 or Members of one of more than 30 Cannexus supporting organizations can benefit from an additional 25% off – only $214 per person. And Full-time Students can register for just $50. Note that with the virtual platform, registrations cannot be shared, and individuals require their own registration.

Cannexus is presented by CERIC and supported by The Counselling Foundation of Canada and a broad network of supporting organizations.

READ MORE
2020

Growing the Big Tent: CERIC’s 2019 Annual Report

While 2019 already feels like a lifetime ago, CERIC is pleased to release its Annual Report which focuses on our role in expanding an inclusive and broad-based tent that advances career development in Canada. This role of building community and collaboration continues during the pandemic. As you’ll read, we are striving to create an even bigger and more vibrant place where research and education shapes practice and practice gives rise to greater economic well-being and social good.

In the 2019 Annual Report, Board Chair John Horn and Executive Director Riz Ibrahim discuss the value of the big-tent approach that permeates all of CERIC’s programs and convenings. Over the past year, we funded projects that catered to multi-sectoral career and employment professionals. We welcomed international colleagues into our tent as we worked with Canadian theorists to celebrate the contributions they made on informing career development practices globally. Our work acknowledged the diverse constituents that career professionals support, and the effect their work has on the mental health and well-being of those they serve. All the while, we reached broadly to connect with francophone career professionals within Quebec and across Canada, settlement counsellors and others as their voices resonated within the tent.

Some of the many highlights for CERIC:

A few measures of our impact include:

The 2019 Annual Report includes a review of key activities from the past year across CERIC’s three strategic priorities: Research & Learning, Community & Collaboration and Advocacy & Profile, as well as an overview of the year’s financial performance. Special thanks is also given to CERIC’s funder The Counselling Foundation of Canada, volunteers, staff and partners.

READ MORE