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Generational Conflict in the Workplace

Topics covered include:

  • Generation X, Y,
  • Older workers,
  • Values in the workplace,
  • Gender and age,
  • Millennials,
  • Motivation and communication,
  • Baby boomers,
  • Multigenerational workplaces,
  • and more.

Generational Conflict in the Workplace

Literature Search (Updated April 2019)

Abate, J., Schaefer, T., Pavone, T. (2018). Understanding Generational Identity, Job Burnout, Job Satisfaction, Job Tenure and Turnover Intention. Journal of Organizational Culture, Communications and Conflict. Vol. 22: Issue 1.

Abbasi, S., Belhadjali, M. (2016). A Closer Look at Millenials at Work: A Literature Review. International Journal of Humanities and Social Science Review. Vol. 2, No. 4.

AJO Team. (2018). The Real Skinny on Generational Conflict – Conflict Management Part Two. AJO.

Anderson, M.J. (2012). Training Isn’t Enough for Generational Diversity. A Better Workplace

Andrews, T.M. (2016). “Millenials pass boomers as our largest living generation.” The Washington Post Weekly, p. 9.

Bandick, J. (2016). Mind the gap: addressing intergenerational issues in the workplace. HRD.

Bauer, S. (2018). Diversity in the Workplace: Minding the Generational Gap. Chemistry.

Beaman, K. (2012). Generational Change: Change Management for the Ages. Workforce Solutions Review.

Beaven, M. (2014). Generational Differences in the Workplace: Thinking Outside the Boxes. CJAS 4(1), 68-80.

Belkin L. (2005) A Generation Gap, a Workplace Chasm, The New York Times, April 24

Bell, C. and Green, J. (2012). Generational Differences in Workplace. BGT Recruiting & Consulting, Inc.

Bennett, M., Beehr, T.A., Ivanitskaya, L.V., and Cooper, A. (2017). Work-Family Conflict: Differences across Generations and Life Cycle Stages. Academy of Management.

Bennett, M. (2017). A Breakdown of the Five Generations of Employees in the Workplace. NAVEX Global.

Bennett, J., Pitt, M., Price, S. (2012). Understanding the impact of generational issues in the workplace. Emerald.

Berbeo, L. (2012). Generational Differences in the Workplace. Management INK.

Berk, R.A. (2013) Multigerational Diversity in the Academic Workplace: Implications for Practice. Journal of Higher Education Management 28(1), pp. 10-23.

Bhattacharyya, S. (2016). 5 ways to bridge the workplace generational gap. Yourstory.

Biro, M.M. (2015). The Myths and Reality of the Workplace Generational Divide. Huffington Post.

Botelho, B. (Sept. 5, 2008). The new work force of “Generation Y or Millennials need special handling, The Journal of New Engineering Technology

Brady, K., (May 2008) Attention Gen Y’s: Understand Generational Differences in the Workplace, Law Practice Today

Bresman, H., and Rao, V.D. (2017). A Survey of 19 Countries Shows How Generations X, Y, and Z are – and aren’t – Different. Harvard Business Review.

Britton, B. (2018). Isn’t Age Just a Number? The Myth of Generational Conflict at Work. Executive Secretary Magazine.

Buckley, J. (2016). Why Generational Differences in the Workplace Will Unlock Success. The Huffington Post.

Buckley, P., Viechnicki, P., Barua, A. (2015). A new understanding of millenials: Generational differences reexamined. Deloite University Press.


Bunton, T.E., Brewer, J.L. (2012) Discovering Workplace Motivators for the Millennial Generation of IT Employees. Conference 12, October 11-13, 2012, Calgary, Alberta, Canada.

Bursch, D. (2014). Managing the Multigenerational Workplace. UNC Kenan-Flagler Business School.

Calvert, L. (2016). How to Manage Generational Differences in the Workplace. Managing Your People.

Canaan Messarra, L., Karkoulian, S., El-Kasser, A-N. (2018). Conflict reslotion styles and personality: The moderating effect of generation X and Y in a non-Western context. Emerald Insight.

Carmichael, S.G. (2016). Millenials are Actually Workaholics, According to Research. Harvard Business Review.

Cartwright, J. (2006, Feb. 1). Baby Boomers Ignored. Human Resources. http://www.humanresourcesmagazine.com.au

Catalano, H. (2014). How Do You Lead a Multigenerational Workforce? Theglasshammer.

Catalyst. (2018). Quick Take: Generations-Demographic Trends in Population and Workforce. Catalyst.

Cenek, R., (2006). Generational Differences in the Workplace: Fact or Fiction, www.cenekreport.com/journal/2006/1/27

Center for Women and Business at Bentley University. (2017). Multi-Generational Impacts on the Workplace. Bentley University.

Colvin, G. (2016). Three Big Mistakes Leaders Make When Managing Millennials. Fortune.

Compoint, T. (2015). Facts and Myths about Generations at Work. Declic International.

Conley, C. (2018). How Do we Combat Ageism? By Valuing Wisdom as Much as Youth. Harvard Business Review.

Connolly, J. (2019). Generational Conflict and the Sociology of Generations: Mannheim and Elias Reconsidered. Sage Journals.

Costanza, D. (2016). Generationally Based Differences in the Workplace: Is There a There There? Cambridge Core Blog.

Cotto, J. (2014). A self absorbed Gen Y must drop technology driven narcissism, learn to lead. Communities Digital News.  

Crawshaw, C., (May 16, 2008) Workplace brats, Edmonton Journal

Curtin, L. (2016). A kinder, gentler workplace, part 3: The generation gap. American Nurse Today, Vol. 11, No. 11.

Dannar, P.R. (2013). Millennials: What They Offer Our Organizations and How Leaders Can make Sure They Deliver. The Journal of Values-Based Leadership: Vol. 6: Iss. 1, Article 3.

Davey, L. (2018). The Key to Preventing Generational Tension is Remembering that Everyone Wants to Feel Valued. Harvard Business Review.

Davis, C. (2005) For Young and Old, Sydney, Australia, Nationwide News Pty Limited

Deal, J. J., Levenson, A. (2016). What Millennials Want from Work: How to Maximize Engagement in Today’s Workforce. Centre for Creative Leadership.

Deal, J. J., (2007) Retiring the Generational Gap: How Employees Young and Old Can Find Common Ground, Centre for Creative Leadership

Dent, T-L., James, L., Beck, C., Vince, C., Mena, P., Johnson, R., Grant, J., Caletti, P. (2011). Investigating how motivation affects generation Y’s relatedness in the workplace. HROB

Deyoe, R.H., Fox, T.L. (2011). Identifying strategies to minimize workplace conflict due to generational differences. EBSCO HOST.

Diercksen, M., DiPlacido, M., Harvey, D., Bosco, S.M. (2013). Generational Differences in Use of Social Media in Today’s Workplace. Psychology Research, Vol. 3, No. 12, 762-771.

Di Romualdo, T., (2006) Geezers, grungers, gen-xers and geeks – a look at workplace generational conflict, Next Generation,

Dowdy, L. (2015). Why do millenials get such a bad rap at work? CNBC

Drinon, R. (2012). Facing the Challenges of Diversity & Generational Differences. Drinon’s Leadership Express.

Dychtwald, K., Erickson, T. J, Morison, R., (2013). Workforce Crisis, Harvard University Press, p 247 - 252

Eckert, R., and Deal, J. (2012). The Y Generation. Executive Education in Practice, Issue 6.

Eckel, R., (2005) The Millennial Workplace Summary Report. HUCTW and Harvard University, Nommos Consulting Group.

Efron, L. (2015). “Why millenials don’t want to work for you.” Forbes

Ellingson, K.T. (2012). Generational Differences in the Workplace CST-West. University of Utah.

Erickson, T. (March 2008) Is Gen Y: Really All That Narcissistic? – Harvard Business Review

Falk, G., Falk, U. A., (2005) Youth Culture and Generation Gap, Algora Publishing

Fallon, N. (2014). Your Employees Don’t All Want the Same Company Culture…Now What? Business News Daily.

Feeney, N. (2015). Millenials Now Largest Generation in the U.S. Workforce. U.S. Workplace & Careers.

Ferry, K. (2016). Engaging the Multigenerational Workforce. Briefings Magazine.

Field, J. (2014). The Impact the Next Generation of Workers Will Have on Our Workplaces. Empire Office, Empire State of Mind.

Fietkiewicz, K.J., Lins, E., Baran, K.S., Stock, W.G. (2016). Inter-Generational Comparison of Social Media Use: Investigating the Online Behaviour of Different Generational Cohorts. ACM Digital Library.

Flander, S. (2008) Millennial Magnets,  Human Resource Executive Online

Foley, Sean, (2005) Generation X,Y,Z,  Carleton

Forman, P.J and Carlin, L., (2010). The Age of Change: Multiple Generations in the Workplace, WECONNECT online Newsletter, Oct. 15, Vol2, No.1

Fox, M. (2018). 3 Myths about Millennials in the Workplace Debunked. Berrett-Koehler Publishers.

Freedman, M., Moen, P. (Apr. 2005).  Academics Pioneer “The Third Age”. The Chronicle of Higher Education, 29

Fry, R. (2018). Millennials are the largest generation in the U.S. labor force. Pew Research Center.

Fynes-Clinton, J. (2005) Age No Barrier, Queensland, Australia, Nationwide News Pty Limited

Gani, A. (2016). Millennials at work: five stereotypes – and why they are (mostly) wrong. The Guardian.

Garton, C. (2016). Generational Conflict Management in the Workplace. Recruiter.

Gausepohl, S. (2016). Tacking 4 Key Challenges of the Multigenerational Workforce. Business News Daily.

Gerber, G., (2006) Generational Conflict, Cygnos Initiative

Gerhardt, P. (2012). Leading Diverse Generations in the Workplace. Dr. Paul L. Gerhardt.

Giancola, F. (2006) The generation gap: more myth than reality High Beam Research.

Glass, A., (2007) Understanding generational differences for competitive success, Industrial and Commercial Training, Volume 39, Issue 2, Pages 98 – 103

Goudreau, J. (2013). Are Millenials Deluded Narcissists? Forbes.

Great People Inside, (2017). Generational Diversity at the Workplace. Great People Inside.

Haas, N. A., (March 2005) Do Generational Differences Impact the Workplace, The News-Times

Hacker, P. (2006) Generational Divide: Reality or myth? ACU

Hammill, G., (Winter/Spring 2005) Mixing and Managing Four Generations of Employees, FDU Magazine,

Harris, P., (May 2005) The Work War, Learning Circuits, ASTD

Hastings, R. R. (June 2007) The Myth of Generational Differences, SPHR

Hastings, R.R. (2012). Generational Differences Exist, But Beware Stereotypes. SPHR.

Hayes, B.R. (2013). The Implications of Multigenerational Differences within the Workforce. Research Papers. Paper 407.

Heskitt, J. (2007) How Will Millennials Manage? Harvard Business School.

Hope, K. (2016). The millennial generation shaking up the workplace rules. BBC News.

Howe, N. and Strauss, W. (2007) The Next 20 Years: How Customer and Workforce Attitudes Will Evolve. Harvard Business review, July – August

Houlihan, A., (2007) How to Lead Different Generations in the Workplace, Beyond Numbers Reliable Plant

HRVOICE.ORG. (2015). Research Briefing: Generational Differences in the Workplace. People Talk.

Iden, R.L. (2016). Strategies for Managing a Multigenerational Workforce. Thesis, Walden University.

Irving, P. (2018). When No One Retires. Harvard Business Review.

Johnson, L. & M. (2011). Six guidelines for resolving intergenerational conflict at work. IT Employment,

Kaifi, B.A., Nafei, W.A., Khanfar, N.M., & Kaifi, M.M. (2012). A Multi-Generational Workforce: Managing and Understanding Millennials. .International Journal of Business and Management: Vol. 7, No. 24.

Kane, S. (2013) The Multigenerational Workforce. ABOUT.Com

Keene, D.L., and Handrich, R.R. (2015). Loyalty, Longevity and Leadership: A Multigenerational Workforce Update. Practice Management.

Kemsley, N. (2012). Meeting the workplace challenges created by today’s multi-generational workforce. Henley Business School, University of Reading.

Kendall. R. (2012).  Demographics in the Workplace Diversity or Demon, The Portico.

Kim, J., Yang, Y-C. (2013). What Can We Do to Attract and Retain Young People to Our Company as We Find it Difficult to Attract Employees at all Levels. Cornell University.

Kleinschmit, M. (2019). Generation Z characteristics: 5 infographics on the Gen Z lifestyle. Business Strategy.

Koeppel, D. (2011). Gen Y vs Boomers: Workplace Conflict Heats Up. The Fiscal Times.

Kokemuller, N. (2012). How to Manage in a Multi-Generational Workplace. Demand Media.

Kosbie, D., Moore, A.W., and Stehlik, M. (2017). How to Prepare the Next Generation for Jobs in the AI Economy. Harvard Business Review.

Kovary, G. (2012). Leading a Multigerational Project Team. N-Gen.

Kruger, S. (2016). A Workforce Triad: Baby Boomers, Generation X, and Millenials. Accenture.

Kunrecither, F., Kim, H. Rodriquez, R., (2008) Working across Generations: Defining the Future of Nonprofit Leadership, Chardon Press

Kwoh, L. (2012). More Firms Bow to Generation Y’s Demands. To Retain Young Workers, Companies Offer Special Incentives; Some Older Employees Cry Foul. Careers. WSJ

Lamm, E., Meeks, M.D. (2012). Workplace fun: the moderating effects of generational differences. San Francisco State University.

Lancaster, L. C., Stillman, D., (2007) When Generations Collide, Harper Collins

Levy,  L., Carroll,  B., Francoeur, J. Logue, M., (November 17, 2005) Generational Differences in the Workplace Overstated, The Generational Mirage Study, Hudson

Lipman, V. (2017). How to Manage Generational Differences in the Workplace. Forbes.

Lirio, P. (July 2007) Toward Understanding Generation X Women’s Careers, Submission to ICWF Conference, Barcelona

Logan, M. (2016). Generation Gap: Understanding how different generations approach the workplace. Charity Village.

Lyons, S.T., Schweitzer, L., Urick, M.J., & Kuron, L. (2019). A dynamic social-ecological model of generational identity in the workplace. Journal of Intergenerational Relationships. Volume 17, Issue 1.

Lyons, S., Urick, M., Kuron, L., and Schweitzer, L. (2015). Generational Differences in the Workplace: There is Complexity Beyond the Stereotypes. Society for Industrial and Organizational Psychology.

Lyons, S., Kuron, L. (2014). Generational differences in the workplace: A review of the evidence and directions for future research. Journal of Organizational Behaviour.

Lyons, S., and Kuron, L. (2013). Generational differences in the workplace: A review of the evidence and directions for future research. John Wiley & Sons.

Martin C. and Tulgan, B. (2006) Managing the Generation Mix, 2nd Edition (HRD Press). http://hbswk.hbs.edu/item/5736.html

Matchar, E. (2012). How those spoiled millennials will make the workplace better for everyone. Tampa Bay Times.

McCafree, J., (2007).  The Generation Gap at Work: Myth or Reality, Journal of the American Dietetic Association, Vol. 107, Issue 12, Pages 2043 – 2044

McKale, L. (2016). No More Gaps: Inspiring Different Generations to Work Together. Progressive Women’s Leadership.

McNulty, E. J., (4/17/2006) Can You Manage Different Generations? Harvard Business Review,

McQueen, N. (2016). Generational differences in the workplace: What the boardroom needs to know. Recruitment International.

McSorley, E. (2016). The cross generational workplace: How to make it harmonious for all. The Predictive Index.

Meyer, J. (2018). Debunking the Generation Gap. Learning Solutions.

Miller-Merrell, J. (2012). The Generation Divide in Workplace Communication We Face as Managers. About Us.

Mind Tools Content team. (2018). How to Thrive in a Multi-Generational Workplace. Mind Tools.

Moore, S., Grunberg, L., Krause, A.J. (2014). Generational Differences in Workplace Expectations: A Comparison of Production and Professional Workers. Current Psychology, Volume 34, Issue 2, pp 346-362.

Moore, R. (2012). Survey Says: Generational Differences in the Workplace. Plansponsor.

Morgan, C. N., Ribbens, Dr. B. A., (Nov. 20, 2006) Generational Differences in the Workplace, Midwest Academy of Management, Louisville, KY

Mortimer, J., Vuolo, M., and Staff, J. (2016). How Unemployment Affects Twentysomethings’ Self-Worth. Harvard Business Review

Nayyar, S. (2008) Closing the gap in managing four generations of women in the workplace at the same time. Working Mother

Nazir, A. (2019). 7 Ways to Manage Generation Gaps in the Workplace. Tweak Your Biz.

Niewerth, C. (2019). Your Guide to Managing Intergenerational Conflict. Hays Recruiting Experts Worldwide.

Ngonyo Njoroge, C., Yazdanifard, R. (2014). The Impact of Social and Emotional Intelligence on Employee Motivation in a Multigenerational Workplace. Global Journal of Management and Business Research: A Administration and Management. Volume 14, Issue 3.

Notter, J. (2013). Conflict and Generations in the Workplace. ASTD.

Notter, J. (2007) Generational Diversity in the Workplace: Hype Won’t Get You Results, James A. Notter, Publisher

Notter, J. (Fall, 2007) Moving Beyond the Hype about Generational Diversity, Journal of Association Leadership

Orrell, L., (2008) Millennials Incorporated, Wyatt-Mackenzie Publishing

Pace Green, A., Mastrangelo, Eigel, L., Boone, James, J., Hartmann, D., and Malter McLean, K. (2012). Multiple Generations in the Workplace: Exploring the Research, Influence of Stereotypes, and Organizational Applications. The Oxford Handbook of Work and Aging.

Pfau, B.N. (2016). What Do Millenials Really Want at Work? The Same Things the Rest of Us Do. Harvard Business Review.

Pita, K. (2012). Five Generations in the Workplace. CBIA

Pitt-Catsouphes, M. (2008) Age & Generations, Study Centre on Aging & Work

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Pledger Weeks, K. (2017). Every Generation Wants Meaningful Work – but Thinks Other Age Groups are in it for the Money. Harvard Business review.

Pollak, L. (2019). The Multigenerational Workplace: Your Definitive Guide. Manage the Multigenerational Mix.

Pollak, L. (2018). What is a Millennial? Lindsey Pollak’s Blog.

Price, J.C. (2016). Faces of Change: Engaging the Five Generations in the Workforce. Leadership and Management, Workplace

Pyoria, P., Ojala, S., Saari, T., Jarvinen, K-M. (2017). The Millennial Generation : A New Breed of Labour? Sage Journals.

Raabe, S. (2012). The multigenerational workplace: Today’s employers must manage a workforce that is a mixture of young and old. Denverpost.com.

Reswick, L. (2015). “I’m 60. My boss is a 20-something. It’s awkward.” The Washington Post.

Roberts, F., (2007) From Wedding Rings to Nose Rings….Generational Differences in the Workplace and in the Practice Setting, Carle Selected Papers, Vol 50, No. 2

Rodriguez-Montemayor, (2017). Surviving the Generational Clash. INSTEAD.

Rudolph, C.W. & Zacher, H. (2018). The Kids Are Alright: Taking Stock of Generational Differences at Work. Society for Industrial and Organizational Psychology.

Saba, T. (2012). Understanding Generational Differences in the Workplace: Findings and Conclusions. Queen’s University.

Saba, T., Lemire, L., (2005) Generational Conflict and its Impact on Work Behaviours and Attitudes.

Sandercock, K., and Lefebvre-Hinton, P. (2012). Understanding and Respecting Generational Differences Among Healthcare Professionals. Ontario Nurses’ Association.

Saxena, P., Jain, R. (2012). Managing Career Aspirations of Generation Y at Work Place. International Journal of Advanced research in Computer Science and Software Engineering. Volume 2, Issue 7.

Schroder, S., Zeller, W.. (2005). Get to Know Gen X – and its Segments. Multichannel News, 26(12):55.

Schweyer, A. (2015). Generations in the Workplace & Marketplace: Preferences in Rewards, Recognition & Incentives. Incentive Research Foundation.

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Scott, A. M. & Craycroft, S. (2012). Embracing Our Generational Differences. 2013 CPFI Annual Meeting in Flat Rock, NC.

Seitel, S. (2005) Generational Competence, Update Column WFC Resources


Sessa, V. I, Kabacoff, R. I, Deal, J., Brown, H. (2007) Generational Differences in Leader Values and Leadership Behaviours APA PsycNet.

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Shelton, C. and Shelton L. (2005) The Next Revolution: What Gen X Women Want at Work and How Their Boomer Bosses Can Help Them Get It. Davies-Black Publishing.

Shea, C.E. (2012). Generational Differences in Intrinsic and Extrinsic Workplace Motivation. SJSU.

SHRM  (2005) SHRM Generational Differences Survey Report SHRM.

Smith, M.A. (2018). Do Generational Differences Really Matter? Training Industry.

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Sookman, C. (2012). Tension at the Workplace: Gen X vs Gen Y. ProjectTimes.

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Srinivasan, V. (2012). Multi generations in the workforce: Building collaboration. IIMB Management Review Volume 24, Issue 1, Pages 48-66.

Stey, M. (2012). Connection Y – Generational diversity in the workplace. On-the-JobRecords

Stokes, A. (2016). The Challenges of Managing a Multi-Generational Workforce. Guelph University.

Stuart, A., Lyons, S., Ph.D., (March 2008) Bridging the Generation Gap – Meeting the challenge of employees from four different generations, Strategic HR Issues

Sturt, D., and Nordstrom, T. (2016). Generational Differences: When They Matter, and When They Don’t. Forbes.

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Taylor, B. (2018). The Right and Wrong Way to Attract Young Workers to a “Boring” Company. Harvard Business Review.

Taylor, J.E., Garvin, M.J., Javernick-Will, A.N. (2015). The Generational Impact in Virtual Teams. Thesis, Virginia Polytechnic Institute and State University.

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Verschoor, C.C. ()2013). Ethical Behaviour Differs Among Generations. Strategic Finance.

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Wallop, H. (2014). Gen Z, Gen Y, baby boomers – a guide to generations. The Telegraph.

Walton, D. (2013). Confidence of Gen Y woman in the workforce soars. Insight.

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White, P. (2019). The changing workplaces: Generational differences. Ladders.

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Williams, J. (2019). Mind the Generation Gap: Engaging Multi-Generational Employees on Their Terms. RIGHTPOINT

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Williams, R.B. (2013). Is Gen Y Becoming the New “Lost Generation”. Psychology Today.

Wilson, K. (2013). Understanding Generational Differences in the Workplace. Make the difference. Queens University.

Winters, M. (2012). Write Me, Call Me, Text Me: Generational Differences in the Workplace. LTAW.

Wright, J. (2014). Generational Diversity in the Workplace: Great Divide or Kery to Innovation. PeopleTalk.

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Zhu, Y., Yang, H., Bai, G. (2016). Effect of superior-subordinate intergenerational conflict on job performance of new generation employees. Social Behavior and Personality: An international journal, 44, 1499-1514.

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