person    Co-Presenters

  • Marcelline Bangali, Professor at Université Laval and researcher at the CRIEVAT
  • Patricia Dionne, Associate professor in the career counselling department at Université de Sherbrooke
  • Liette Goyer, Professor, researcher, career counsellor, psychotherapist and supervisor
  • Annie Gourde, PhD student at Université Laval and career counsellor
  • Julie Morissette, Career counsellor and socio-professional integration trainer

calendar icon   Date and time


  • FREE webinar


  • This webinar series is presented in French with English subtitles available on the recording.


  • This webinar series offers AI-generated live captions available in multiple languages

Dates/times don’t work for you? In addition to the live webinars, registered participants to these paid webinars will receive a video recording of each session – so you can catch up on any you miss! The recordings will remain available for one month after the final webinar of the series.


The number of refugees admitted to Canada and Québec is expected to increase over the next few years. Counsellors need to understand these people’s reality if they are to support them in developing a project for social and professional integration. To adapt and integrate into a new society, refugees with low levels of education need to learn new skills in almost every facet of their livesHowever, the staff responsible for providing them with support and counselling often find themselves at a loss, as the majority of studies in this field have been carried out with qualified immigrants. In response to this need, CERIC funded a project that resulted in the development of a guide to understanding the realities of refugees with low levels of education, to design guidance interventions and support them according to their realities and objectives, and to support the development of cross-cultural intervention skills among counsellors.  

Why Should You Attend

In this webinar, we will provide an overview of the challenges faced by refugees with low levels of education, in order to understand their reality and the issues with which they must contend. Next, we will take a look at a few theoretical points to help us better understand cultural differences and design counselling interventions for this population. Thirdly, cross-cultural posture, attitudes and skills will be presented to help counsellors understand how they need to adjust their interventions. Finally, a number of elements specifically related to counselling intervention will be addressed, such as free and informed consent, counselling evaluation and the working alliance. The aim of this webinar is to equip counselling and career development professionals to work with refugees, both in groups and individually, while exploring the unique intervention guide that they can integrate into their practice. 

Key learning objectives

  • Develop awareness of cross-cultural intervention in counselling refugees with low levels of education. 
  • Gradually acquire a counselling process tailored to the reality of this demographic, along with the required cross-cultural skills. 

Overview of the research project

CERIC has funded a five-year research project in Québec aimed at improving the professional integration of immigrants and refugees in difficulty despite their qualifications. Led by Université Laval professor Marcelline Bangali, in partnership with SOIT and the Centre Louis Jolliet, the study provided a better understanding of immigrants’ needs in general, and those of refugees with low levels of education. The research results, supplemented by the professional experience of the team members, led to the design of a support approach based on cross-cultural skills. This innovative approach, presented in a recently published work, aims to help people working with this demographic to better understand the specifics of their challenges, so as to implement appropriate and adapted support processes for successful social and professional integration. 

Learn more

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Marcelline Bengali

Marcelline Bangali, professor at Université Laval and researcher at the CRIEVAT. She is particularly interested in the analysis of identity reconstruction processes among migrants.

Patricia Dionne

Patricia Dionne, associate professor in the career counselling department at Université de Sherbrooke. From a social justice perspective, her work focuses on group intervention in counselling for adults living in poverty, with mental health problems or for immigrants. 

Liette Goyer

Liette Goyer, professor, researcher, career counsellor, psychotherapist and supervisor. She runs the Laboratoire sur l’analyse des dispositifs d’accompagnement et de la compétence à s’orienter (ADACO) which is affiliated to the CRIEVAT at Université Laval.

Annie Gourde

Annie Gourde, PhD student at Université Laval and career counsellor since 2006. She meets with diverse clients in private practice, including immigrants, experiencing all kinds of career-related challenges. She teaches courses at Université Laval on LMI and socio-professional integration of various client bases, among other things. 

Julie Morrissette

Julie Morissette, career counsellor and socio-professional integration trainer, has been working with refugees with low levels of education for over 15 years. She is currently working on a PhD on the conceptualization of cross-cultural counselling. She also teaches career counselling at the Université de Sherbrooke.