Book Club


Mentoring and the World or Work in Canada: Source Book of Best Practices
Les Éditions de la Fondation de l’entrepreneurship, 2003
ISBN: 2-89521-052-7

In 2001, the Fondation de l’entrepreneurship with author Christine Cuerrier published Mentoring and the World Work: A reference model (Currier, 2001). The study proposed a model for effective mentoring programs for the province of Quebec. In 2002, a team of researchers were put in place to extend the mentoring project to five other provinces in Canada. The Sourcebook is the result of this study. It presents an overview of the similarities and differences between mentoring programs in Canada’s distinct regions. The sourcebook is meant to be a reference reference for developing mentoring programs across Canada and includes the Canadian Mentoring Model.

The Canadian Mentoring Model is composed of four components. The first is that of the Initial Context. The Initial Context includes the needs analysis, securing of funding and resources, coordination and training of coordinators and advisory committees, project development including design promotion and operations. The second component of the Mentoring Model is that of Operations. Recruitment of volunteers, lead mentors, mentees and matching the mentor/mentee pairs. The third component is Training. Training can include basic kits for mentor/mentees describing roles, ethics, job requirements, mentoring relationship theory and career development. The final component of the Reference Model is that of Evaluation. Evaluation includes ad hoc reports, get-togethers, log books, network exchanges and the distribution of information.

The source book contains several chapters that focus on mentoring in one particular province including: mentoring stories, general findings, a model for mentoring relationships in that province and a conclusion of unique issues involved in mentoring in that particular region. Each chapter also contains a fairly lengthy appendix featuring focus group and sample information used in each province.

For example, In Susan Reid-MacNevin’s study of mentoring in New Brunswick, Dr. Reid-MacNevin notes that there is strong need for mentoring to support local projects in order to alleviate problems associated with the exodus of youth to the big city in search of work. Robert Shea’s analysis of Newfoundland described the inclusion of informal community values in mentoring programs. Recommendations included the use of new technologies to alleviate distance issues in rural communities. In the case of Alberta, Debra McAdam notes that there is great emphasis on adequately structuring programs in order to fit them properly within their organizations. The end results include highly valued coordinators, and for Alberta, forms the cornerstone of program success. The findings for the other provinces offer unique perspectives and insight into the economic and demographic diversity of Canada.

Findings in the sourcebook indicate that mentoring is gaining in popularity across Canada. Many organizations are choosing to profit from the experience of mid career professionals and those at the pre-retirement and retirement stage. Helping the young and less experienced is a valuable means to promote efficient and cost effective training, professional development opportunities and employee retention.

Written by Robert Campiti, a student with the Career & Work Counsellor Program at George Brown College. Robert completed a practicum with Contact Point during the Summer of 2004. His interests include research in career development and resources, as well as emerging trends in Canada’s diverse workforce.



What’s New


Contact Point’s 2004 Survey Results Are In!

Contact Point has just wrapped up its second Annual Survey. Here’s a snapshot of some of the results. This year, in addition to your thoughts on the site, we asked you, the practitioner, to delve into broader issues and trends in our field. While this made for an in–depth and admittedly long questionnaire, we were heartened by the over five hundred completed responses we received. The 2004 survey was a collaborative effort with our counterpart french language site,, and we were especially excited by the wide participation from the Francophone community. Contact Point would like to thank all survey respondents for contributing to this important exercise, and look forward to your participation in the 2005 survey.

Read the results here .


Contact Point’s Updated Privacy Policy

Contact Point is committed to protecting the privacy of our users in compliance with Federal privacy law. We aim to build users’ trust and confidence in the Internet by promoting the use of fair information practices. Contact Point collects personally identifying information about you only when you specifically and knowingly provide it to us. We will notify you through the website about what information is being collected from you, how the information is used, with whom the information is shared, and how you can correct any inaccuracies in the information.

We strongly encourage all Contact Point subscribers to view Contact Point’s updated privacy policy available on the website at:

If you have questions or concerns regarding this statement, please write to Contact Point’s Privacy Officer at or call 416-929-9668.


Share Your Thoughts! Answer Our New Poll

Do you buy products on-line? Answer our poll on the main page of the website or at



Publications + Products


I Should Be Burnt Out By Now… So How Come I’m Not? How You Can Survive and Thrive in Today’s Uncertain World
Peg C. Neuhauser
Wiley, January 2004

Working Identity: Unconventional Strategies for Reinventing Your Career
Herminia Ibarra
Harvard Business School Press, February 2004
ISBN: 1591394139

Job Srch.h/bk/people W/disabilities
Daniel J Ryan
JIST Publishing, January 2004
ISBN: 1563709899

Magic Words At Work: Powerful Phrases To Help You Conquer The Working World
Howard Kaminsky
Broadway B, February 2004
ISBN: 0767914414

The Authentic Career: Finding Professional Fulfillment Through the Path of Self-Discovery
Maggie Craddock
New World Library, February 2004
ISBN: 1577314387

The Economics of Self-Employment and Entrepreneurship
Simon C. Parker
Cambridge University Press, February 2004
ISBN: 0521828139

Nail the Job
Caryl Krannich, Ronald Krannich
Listen & Live Audio, March 2004

10 Insiders Secrets to a Winning Job Search: Everything you Need to Get the Job You Want in 24 Hours–or Less
Todd Bermont
Career Press, March 2004
ISBN: 1564147401




What’s New


Check Out the Ontario Professional & Graduate School and Education Fairs Page

Now available on Contact Point is a list of Professional & Graduate School and Education Fairs from universities across Ontario.

Click here to view the listing.

Do you know of another School or Education fair not listed on the website?

Contact Point is interested in including Professional & Graduate School and Education Fairs from other provinces and territories. If you would like to add a listing, please email your submission to


Share Your Thoughts – Answer Our Newest Poll!

In the last year, what type of professional development activity did you find most useful?

Answer our poll.

Coming Soon…a new section on Contact Point! Look for updates on “In the Field”



What’s New


Contact Point wins BC Career Development Award of Excellence in the Organization Category!


Contact Point has been awarded the 2004 BC Career Development Award of Excellence (Organization Category). This prestigious award is presented by the Career Management Association of BC in honour of inspiration leadership and excellence in career development to members of BC’s Career Development Community.

For more information on the Career Management Association of BC, please visit their website



Canadian Journal of Career Development Inukshuk International Award for Creativity in Career Development


The Inukshuk International Award for Creativity in Career Development is a new award presented by the Canadian Journal of Career Development to support and celebrate creative best practices in community career development throughout the world.

Do you know of a “grass roots” program that has made a significant and positive impact on the clients they serve?

Acknowledge this program by nominating them for the new Canadian Journal of Career Development Inukshuk International Award!

Click here for more information.


OrientAction Publishes its First Bulletin Newsletter!


OrientAction, Contact Point’s French counterpart has published its first Bulletin!

In this issue you will discover various points of view on the evolution of the career counselling profession in Quebec and New Brunswick. Read an interview with a mentoring specialist, participate in a discussion forum, learn more about research centres that specialize in our field, and review several resources in French. In addition to the diversified articles, this issue also contains information on OrientAction and the services available for Francophone Counsellors.

To read the OrientAction Bulletin go to:

To subscribe to the OrientAction Bulletin, please go to, and create your personal account. The next Bulletin will be released in Fall 2004!


OrientAction, l’adaptation francophone de Contact Point, a publié son premier Bulletin!

Ce numéro vous permettra, entre autres, de découvrir différents points de vue sur l’évolution de la profession de conseiller d’orientation au Québec et au Nouveau-Brunswick. Vous êtes même invités à participer à une réflexion collective dans un forum de discussion. Une entrevue avec une spécialiste du mentorat vous aidera sans doute à mieux comprendre le concept derrière cette tendance à la mode. Vous aurez aussi le plaisir de découvrir des centres de recherche spécialisés dans notre domaine ainsi que plusieurs ressources utiles à votre travail quotidien. En plus de vous offrir des articles diversifiés, nous profitons de ce tout premier numéro pour mieux vous faire connaître le site OrientAction et les services qu’il met à votre disposition.

Rendez-vous à cette adresse pour lire le premier Bulletin d’orientAction :

Pour vous abonner au Bulletin d’OrientAction, rendez-vous au et créez votre compte personnel en cliquant sur “Se connecter”. Le prochain Bulletin sera publié à l’automne 2004!


Upcoming Members Meeting for CERIC

The Interim Board of Directors of the Canadian Education and Research Institute (CERIC) is pleased to announce that the first Members Meeting of the organization will take place on August 19, 2004 at 9:00 AM in the offices of The Counselling Foundation of Canada, 18 Spadina Road, Suite 200, Toronto, Ontario.

Please check our website following the meeting for new information and a full update on some exciting new initiatives.


Share Your Thoughts – Answer Our Newest Poll!

Does your organization offer services in French?

Answer our poll.



Publications + Products


Basic Counseling Responses?: A Multimedia Learning System for the Helping Professions (1st Edition)
By Hutch Haney and Jacqueline Leibsohn, 1999, Wadsworth Publishing, ISBN/ISSN: 0-534-36263-X

Becoming a Twenty-First Century Agency Counselor: Personal and Professional Explorations (1st Edition)
By Kathryn C. MacCluskie and R. Elliott Ingersoll, 2001, Wadsworth Publishing, ISBN/ISSN: 0-534-35605-2

How to Find Work in the 21st Century
By Ron McGowan, 2000, Trafford Publishing, ISBN: 1-55212-466-5



New Programs and Initiatives

By Katherine Halpenny

WoodGreen Launches Homeward Bound Program

In 2002 alone, more than 2,700 single mothers and their children were forced to live in Toronto’s shelter system. Research clearly shows that families experiencing homelessness need a number of essential supports in order to maintain a stable home and achieve financial independence. The Homeward Bound program provides these supports through employment training, transitional housing, on-site child care, one-on-one counselling for the mothers and their children, and many other vital services, all under one roof. The program’s primary goal is to support 32 women and their children to move into independent housing and to have employment with family sustaining incomes within 3 years.

All of the women at Homeward Bound will receive basic computer training through the International Computer Driving Licence program to prepare them for employment in a variety of areas including office administration and information technology. Upon completion, each woman will be given the opportunity to attend one of Seneca College’s computer studies diploma programs. WoodGreen also provides other essential skills that Homeward Bound participants will need to become more self-sufficient. Through career preparation training, participants gain skills in communication, workplace culture and alternate dispute resolution. Through their life skills training the women learn more effective parenting skills, a better understanding of housing and tenancy issues, and how to create and manage a family budget.

On October 14th, 2004, WoodGreen Community Services and their private and public sector partners officially launched Homeward Bound, an innovative new program designed to help women and their children transition from shelter life to economic self-sufficiency. Many members of the community including the Counselling Foundation of Canada took part in the celebration, and witnessed the true spirit of the program through personal stories recounted by two of the women participants. In his remarks, The Counselling Foundation President & Chairman, Donald Lawson congratulated WoodGreen on creating a program that so effectively provided the foundation for career and life transformation that is at the core of the Foundation’s mission. Numerous community leaders were also in attendance to learn more about this ground-breaking model for supporting the development of families.

WoodGreen Community Services is a non-profit organization which supports 37,000 individuals and families each year to become more self-sufficient and to live independently in Toronto’s east end. The organization does this through a number of essential services, including affordable housing solutions, employment training, quality child care, after-school programs, help for new immigrants, supports for individuals with mental health or developmental challenges, and care for seniors, because everyone deserves the essentials of life.

For more information on WoodGreen Community Services, please visit

Katherine Halpenny is the Director of Marketing & Fund Development for WoodGreen Community Services. She can be reached through email at


Myers Briggs Type Indicator® and Strong® go On-line in Canada

It seems that there is a faster more efficient solution to everything these days. Often that means changing from paper to on-line delivery. This trend continues with Psychometrics Canada offering two of the worlds top assessment tools through their on-line test administration system,

“Each customer will have their own website that has their organization’s look and feel. This is where their client can log in and complete the MBTI,” says Psychometrics’ Director of Business Development, Mark Fitzsimmons. “Counsellors can then generate the specific report they need. It is instant feedback that they can print off or email back to the test taker.”

Counsellors and HR professionals wanted to be able to generate reports instantly and even have clients’ complete assessments from home. The on-line system was developed two years ago to enable the company to offer on-line access to their own assessments. Quickly they saw that the application could be expanded to host other publisher’s materials as well.

“We have been picking up assessments from around the world, and will be launching them soon as well. The MBTI and Strong are what customers have been asking for so they have been our top priority. French language MBTI products will be available in 2005, we’re still working on translations and field testing,” says Fitzsimmons.

Scheduled to be available by the end of October, Psychometrics has already begun taking advanced orders for websites. “It is really an exciting time. We have been working towards a Canadian solution to get the MBTI and Strong on-line for our customers for many years. Finally, we can say its available!”

Psychometrics Canada Ltd. is one example of a Canadian firm providing systems for counsellors to administer assessment tools on-line. High demand tests available in French and English include the Myers-Briggs Type Indicator®, Strong Interest Inventory®, Work Personality Index, Career Values Scale, and the Career Interest Profiler. More information is available





International Personnel Management Association – Canada

IPMA-Canada … national presence, national voice, international connections. IPMA-Canada is a national human resources association with eight Chapters and members in all provinces. We are globally connected through our affiliation with other IPMA associations throughout the world. Our mission is to promote excellence in the practice of human resource management. We aim to provide a wealth of professionally recognized programs and services that are designed to meet the certification standards, professional development expectations and communication needs of Human Resource (HR) practitioners across Canada.

Visit us
Toll Free: 1-866-433-0234 or call 780-433-0234.



Qu’est-ce que l’AIGP – Canada

L’AIGP-Canada … une présence nationale, une voie nationale, des relations internationales. L’AIGP-Canada est une association nationale de professionnels et professionnelles en ressources humaines qui compte huit chapitres et des membres dans toutes les provinces. Nous avons créé des liens à l’échelle internationale par notre affiliation à d’autres associations de gestion du personnel du monde entier. Notre mission est de promouvoir l’excellence dans la pratique de la gestion des ressources humaines. Nous visons à offrir une variété de programmes et de services reconnus professionnellement qui sont conçus pour répondre aux normes d’agrément, aux attentes sur le plan du perfectionnement professionnel et aux besoins en communication des praticiens et praticiennes en ressources humaines du Canada.

Visitez notre site Web à l’adresse :, ou communiquez avec nous par courriel, à l’adresse :, ou par téléphone, au numéro : 780-433-0234 ou, sans frais, au 1-866-433-0234 (anglais); 1-866-433-0620 (français).



Voluntary Simplicity and Work

By Ashley Kiani

Coming home from work in the midst of Toronto rush hour, in the smog heat of July, with a gaining headache, I had a crazy thought. It arose while overhearing a conversation of two middle-aged working women sitting next to me on the subway. It went something like this: “Well, as you know, my son Eric just finished his Master’s degree last spring. He’s spent 6 long years in university, and now has it in his silly head to start an eco-tourism camp up north. After all that money we invested! Can you believe it?” To which the other replied, horrified, “But he can’t seriously do that for a living!”

At this point I had my crazy thought – WHY not? Why couldn’t he make that a career? Albeit unconventional, low paying, a struggle – in the end, rewarding. Why shouldn’t he use his talents to the full extent and for such a notable goal? E.F. Schumacher put it well when he outlined the 3 purposes of work:

  1. To provide necessary and useful goods and services.
  2. To enable every one of us to use and thereby perfect our gifts [talents].
  3. To do so in service and in co-operation with others, so as to liberate ourselves from our inborn egocentricity.

Understood together, these points mean that we should use our gifts for and with others to produce necessary products. Note the use of the word “necessary”. To live in a sustainable world (it is currently not one), we must curb our wants to simply fit our needs. “Earth provides enough to satisfy every man’s need, but not every man’s greed”, said Gandhi. Global leaders generally agree that the earth as a whole will not survive much longer if we continue our current trends of mass resource and material consumption. It is essential that we make career changes to fit these warnings not only for ourselves, but for the world as a whole. People who practise voluntary simplicity consciously reduce their desire for purchased services or goods, and the need to sell their time for money (i.e. by constantly working). Therefore they do many things for themselves that would otherwise be bought, such as cooking or repairs. Quite a few Westerners have successfully applied this philosophy to their everyday life, allowing them to live on a low income of a few thousand dollars a year, and usually with one breadwinner per family. Such a lifestyle allows working for organizations that would previously not have been an option, like non-profit or volunteering jobs. Here is a testimony of such an employee:

“I am debt free. I left my stressed filled job, cut back and want to do more reducing. It is hard for me with a 10 year old that enjoys the material things in life and they seem to motivate him. Do I have the right to take that away from him? My wife works 30 hours a week and we live off of that income. What is hard is that I’ve changed and I want to express it but I feel that I am half way in between. I realize the importance of money and want it but at the same time deplore how I have to get it.”

The personal moral issue here is whether to take a job to fulfill your own material desires (e.g. another S.U.V., fashionable clothes, private schools) in a high paying, probably high stress, low satisfaction job, or the opposite – to forego financial compensation for the sake of high personal satisfaction in a lower stress job. By self-reflecting and making this choice, doing what you want becomes more important than having. Going to work every morning where you know you will make a difference in your small world is incomparable to the empty feeling of having no vacation time, stress-related illnesses, or having thousands saved up in the bank but being too busy to spend it. It is up to each of us to make this decision when we choose a career.

The following illustrates the point:

Chronic stress, dissatisfaction at work –> re-assess priorities –> find ways to spend less, therefore earn less –> cut back work hours, or change jobs = work satisfaction

While it is often necessary to work to survive, this does not mean we must compromise our inborn skills or willingness to make a positive difference. I strongly believe we are responsible not only as career counsellors but as individuals who care for the world and its billions of inhabitants, to guide our clients into making this ethical choice. In this profession, this is the best we can hope to achieve for others. The road of self-discovery is not easy for most people, which is why they end up in career centres. One example of an exercise is to list 10 things that occupy most of your day, and compare it to another list of 10 activities that you would rather be accomplishing.

Other suggestions for dissatisfied and overworked employees include working fewer hours, delegating work to co-workers, job sharing, telecommuting, etc. It’s up to them to take action on the results of their reflections, but results follow passion. The most important point is to not mistake your job for your life, but for your job to be a positive expression of your life. We must carefully balance our career and home life – it should be that they are a continuous flowing of each other, in and out of daily cycle. “Work” becomes simply a series of activities to achieve higher goals set by the individual –the most meaningful and valuable thing they can do with their career.


An Overview of the Voluntary Simplicity Movement, Kim Edwards, The Dollar Stretcher, 1998. Available on-line

Good Work, E. F. Schumacher & Peter N. Gillingham, Harper & Row. Fitzhenry & Whiteside, 1979.

Simplicity Lessons: A 12-Step Guide to Living Simply, Linda Breen Pierce, Gallagher Press, 2003.

Work 2.0: Rewriting the Contract, Bill Jensen, Perseus Books, 2002.

Ashley Kiani has a background in psychology and office administration, and would like to pursue a career in the non-profit career counselling and education fields. She graduated from York University with Honours degree in Psychology and is looking forward to taking her Master’s of Education. Ashley can be reached at


Last Updated on Wednesday, 26 August 2009 08:23


What’s New


  • Since the launch in January 2000 of the section at Contact Point called “Historical Moments in Career Counselling”, we’ve periodically added new historical entries. Find out more about the beginnings of the profession, how the National Employment Service (NES) Impacted the field of career counselling, and when private sector outplacement counselling arrived in Canada. This section of the site also affords you, the user, an opportunity to share your own historical moments. Keep visiting this section throughout the year as we continue to create a living library of historical moments in the career counselling community.
  • For the first time, papers from the National Consultation on Career Development (NATCON) are available on-line – and we’re thrilled to have them hosted here at Contact Point. In this new section of our site, you’ll find both english and french papers to peruse or download. Visit the NATCON Papers section at Contact Point.
  • We have also made additions to the Contact Point Resource Centre, including our listing of Associations and Networks, Journals and general resources. If you would like to suggest a resource or an association or network for inclusion in our listings, please contact us at
  • Our Job Board continues to be a big draw at the site. We hope that organizations across Canada will continue to provide us with job postings.