15 Tips for Communicating with Your Client ; Through an Interpreter

  1. Allow enough time. It may take longer to complete an interpreted interview.
  2. Allow time for introductions. Briefly explain your role and the purpose of the interview. Allow the interpreter to explain his/her role.
  3. Arrange seating so that you have eye contact with your client.
  4. Speak directly to your client, not to the interpreter.
  5. Your client will appreciate it if you take time to get the correct pronunciation of the client’s name.
  6. Maintain control of the interview. The interpreter’s role is to accurately and completely convey the messages of both speakers, not to direct the interview.
  7. In general, speak at normal speed, in a normal tone of voice. The interpreter will let you know if you are speaking too quickly.
  8. You may find that speaking in shorter sentences and pausing from time to time will assist the interpreter.
  9. Be supportive if the interpreter interrupts for clarification or to ensure accuracy.
  10. Avoid relying on double negatives, idioms, slang, and jokes.
  11. The interpreter may interrupt to alert you to communication breakdown because of cultural differences, so that you and your non-English speaking client can resolve them.
  12. In general, do not have “sidebar” discussions with the interpreter. Neither should the non-English speaker. If you wish to clarify anything with the interpreter, explain to your client what you are doing. Equally, the interpreter should explain the nature and content of any discussion with your client and should interpret what your client has said.
  13. Give your client opportunity to ask for clarification of anything he/she may not have understood.
  14. When checking for understanding, ask your client to repeat back what he/she has heard. Ask “What do you understand?” rather than “Do you understand?”
  15. If appropriate, summarize decisions that have been made.

Thank you to Nathan Garber of Nathan Garber & Associates and  Across Languages Translation and Interpretation for permission to reprint this article.

Founded in 1989, Across Languages is dedicated to ensuring equal access for non-English speakers in the fields of health, law, education, community and government services. Our goal is that professionals and others working with non-English speaking clients will be able to communicate effectively through qualified, well-trained, ethical and impartial interpreters.

 

Other Diversity Websites

Walk A Mile: The Immigrant Experience in Canada
www.nfb.ca
Walk A Mile is the web site supporting a four-part television series produced in BC. The shows are available for purchase in video format (English and French). The final video focuses on employment. They also provide a facilitator’s manual and participant workbooks. The site also features a video clip from each show. There are articles, resource suggestions and links in the three sections of the site: Immigration and Settlement, Language Challenges and Employment Issues.

Settlement.Org: Information and Resources for Immigrants to Ontario, Canada
www.settlement.org 
This site which is managed by OCASI – (Ontario Council of Agencies Serving Immigrants) offers information on a variety of topics, including employment. They cover :

  • Employment Standards, (Basic Working Conditions, Health and Safety at Work, Human Rights at Work)
  • Financial Assistance (Employment Insurance, Ontario Works)
  • Finding a Job (the usual topics, including some resume samples for downloading)
  • Foreign-Trained Professionals and Tradespeople (Employment Credentials Assessment, Working in Your Trade, Educational Documents Evaluation)
  • Job Listings (Online Job Listings, Applying for Jobs Online)
  • Labour Market Information (LMI)
  • Self-employment
  • Social Insurance Number & Other Official Documents
  • Volunteering

Canadian Information Centre for International Credentials
http://www.cicic.ca
Contact Point often receives requests for information on the requirements for specific trades and professions. This site has a comprehensive list of more than 100 of these very popular fact sheets at www.cicic.ca/professions/indexe.stm. They also have information for students educated abroad applying for admission to Canadian universities and colleges, and a list of provincially-mandated Evaluation Services and their contact information.

 

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Publications + Products

Profiles of American Colleges with CDROM (2003 Edition)
Barron’s Educational Series (Editor) 2002, ISBN: 0764174363

So, You Want to Be a Teacher? (Fell’s Official Know-It-All Guide)
Marianne Pilgrim Calabrese, Frederick Fell Publishers, 2002 ISBN: 0883910438

What Color Is Your Parachute 2003: A Practical Manual for Job-Hunters and Career
by Richard Nelson Bolles, Ten Speed Press, 2003.; ISBN: 1580084605

Encyclopedia of Careers and Vocational Guidance (12th Ed)
Ferguson Publishing; 12th edition, 2003, ISBN: 0894344188

The Career Directory: Canada’s 1,000 Best Employers for Recent College and University Graduates
Mediacorp Canada Inc , October 2003 ISBN: 1894450124

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Upcoming Events

Upcoming Canadian Events

2002 LINX Conference: Career Development…. It’s Our Living, Yellowknife, NWT. December 3 – 5, 2002

New Brunswick Career Development Action Group Annual Forum,, Moncton, NB. December 4 – 5, 2002

CACEE Ontario Regional Conference, Canadian Association of Career Educators and Employers (CACEE), Toronto, ON. December 9 – 10, 2002

NATCON 2003, National Consultation on Career Development, Ottawa, ON, January 20 – 22, 2003

 

Upcoming International Events

Experience the Magic of Change, Association for Career and Technical Education Annual Conference, Las Vegas, Nevada, USA., December 12 – 15, 2002

 

 

Monthly Job Developers Online Network Group @ Contact Point C-SPACE

Join fellow practitioners for our monthly Job Developers’ Networking and Chat sessions at C-SPACE. These sessions are facilitated by Contact Point Volunteer Lisa Hoekstra. Discuss strategies and tips; broaden your networks!

Tuesday, December 17 at 2:00pm – 3:00pm (EST)

The topic will be: Funding Issues: How it Affects the Work of Job Developers.

 

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Snapshot

By Karen Fast and Pat Roberts, Co-Chairs, Canadian Career Information Association

Canadian Career Information Association (CCIA)

The CCIA draws its 125 members from several sectors: education, government, social and community services, libraries and private practice. The primary goal of the organization is to bring together individuals who share a common interest in the development, dissemination and use of career resources. There are four professional development meetings each year, three issues of Career Infocus newsletter and active listserv and various special events available to members.

CCIA is a part of the Contact Point community. Membership information can be accessed through the CCIA site at www.ccia-acadop.ca

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Hot Sites

Career Development eManual

www.cdm.uwaterloo.ca

The third edition of this internationally acclaimed website from the Co-op Education & Career Services University of Waterloo is better than ever, with over 20 posted testimonials from students, professionals and career practitioners, all of whom claim that it is one of the best out there. The site is so well laid out and user-friendly that is hard to dispute the praise. Based on a 6-step model, the user can research, or work on, aspects of career development including self-assessment, research, decision-making, networks and contacts and life/ work planning.

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Practitioner’s Corner

By Sheila Mulhern

What Makes a Good Practicum?
One Student’s Perspective

I am lucky. Both my practicum experiences have been positive ones, but I can see where they may have fallen apart if I didn’t have an open relationship with my supervisors. I found clarity and flexibility to be of enormous help within the context of a practicum:

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New Programs and Initiatives

By Marie-Claude Brossard

Curriculum-linked Canadian Educational Resources Help Students Discover Engineering

High school science teachers can now meet their learning objectives with the help of a free, interactive educational resource designed to encourage their students to consider a career in engineering by understanding the link between science and engineering.

Launched October 3, 2002, Generation-E: A New Brand of Engineer features teaching and guidance material for Grades 9 to 12 that are designed to meet the standards of the Pan-Canadian Science Curriculum and the science curricula of each province and territory.

“Canada is the third largest exporter of engineering talent in the world,” said Claude Paul Boivin, President of the Association of Consulting Engineers of Canada, lead organization on the initiative. “Yet it’s our sense that at home, many creative young people aren’t looking at engineering as a career because they might not consider it interesting or exciting.”

Attracting young people to engineering is key. The Association of Consulting Engineers of Canada had noted that fewer engineers were choosing to enter the consulting engineering business. At the same time, The Canadian Council of Professional Engineers was concerned about the results of federal government research showing that by 2011, Canada will be facing a shortage of skilled workers in all fields. The engineering profession could help meet the objectives of the Skills Agenda – created to address workforce issues – by attracting talented students to careers in engineering.

In addition, it was felt that many students were not considering engineering as a career because they thought it focussed solely on math and science, when instead, the best engineers are well-rounded individuals with diverse skill sets.

“The Government of Canada is determined to include all of Canada’s young people in the opportunities of the knowledge-based economy,” said the Honourable Jane Stewart, Minister of Human Resources Development Canada. “Our priority is to help ensure that Canadian youth are able to fully develop their skills and talents. They are the workers of the future. Our economy and society will depend on their success.”

The result of two years of effort on the part of engineers, teachers, students, guidance counselors, engineers and career professionals, the Generation-E campaign encourages students to understand the link between items they see around them everyday and the talent of Canadian engineers, and to then consider becoming an engineer themselves. Hockey helmets, pacemakers, walkie-talkies and wind turbines are just four examples of Canadian engineering ingenuity.

That ingenuity is represented in the Generation-E campaign by “Jenni”, a female character created to anchor the student portion of the program. Strong, independent and smart she is meant to embody the new brand of engineer and will appear on the students’ interactive website, and on the large classroom poster that outlines hands-on science projects – projects that challenge students to work in teams and think creatively, much like professional engineers.

“In developing the teacher’s materials we knew that we had to create something that linked engineering to science, and specifically to teachers’ curriculum objectives,” said Heather Mace, a science teacher in the Faculty of Education, University of Ottawa. “We’ve done that by linking the science projects to the specific learning objectives of every province and territory – a level of detail teachers don’t often find in their resources.”

The Generation-E program consists of three main components:

A teacher’s kit featuring four hands-on projects linking science and engineering, and meeting the curriculum objectives in each province and territory. The kit also contains tracking sheets so students can record their work much like engineers do.

A guidance counsellor kit to help them give students information about the variety and nature of engineering careers.

An Internet site www.generation-e.ca , featuring on-line training for teachers and guidance counsellors but also a section just for students with a comprehensive range of interactive tools and resources about the fascinating world of engineering.

Support from MuchMusic/Musique Plus To mark the launching of this major campaign, the www.generation-e.ca Internet site, in conjunction with MuchMusic/Musique Plus, is running a nation-wide promotion, with $40,000 of computer equipment in prizes. Youth can enter by visiting the Generation-E Internet site today.

Development of Generation-E has been led by the Association of Consulting Engineers of Canada through a grant from Human Resources Development Canada’s Youth Employment Strategy. A full list of Steering Committee members is available at www.generation-e.ca/eng/credits.html

For more information:

Marie-Claude Brossard
Generation-E Public Relations
Tel.: (514) 842-1433 ext. 369 or (514) 910-1433

 

 

By Pat Barbour

Underachievement is a major problem in many of our nation’s high schools. Often misunderstood, underachievement is thought to be a phase associated with identity and assertion of independence. Too often, this supposed adolescent phase ends long after high school, when the ‘underachiever’ is confined to “dead-end jobs’ earning minimum wages.

Underachievement must be addressed early in the high school years. Delaying counselling the intervention, may mean that the student’s academic studies becomes less rigorous, eliminating post-secondary options. In response, a practical program has been designed and implemented successfully the past four years. The program entitled, “Achievement For All” is conducted in small groups (6 to 8 students). The program consists of five, one hour sessions. Participation is voluntary. Participants are nominated by teachers, parents and via self-referral.

Inspiration comes from an impressive array of brain-based research. Researchers, such as Joan Caulfield, Daniel Goleman, Wayne Jennings and Prsicilla Vail were influential. These authors support the premise that ’emotional intelligence is equally important and an interdependent component of human intelligence’. Acknowledging that ’emotions are ignition, the octane for learning’, dictated the format and design of the underachievement program. Emotions shape our values and choices.

The program at DRHS is designed to promote emotional reaction to ‘underachievement’. It’s critical that students recognize that ‘intelligence quotient’ is not a reliable predictor of personal, academic or vocational success. Students with high emotional intelligence often outperform their peers with supposed ‘higher IQ’s”. The ‘typical underachiever’ is always purported ‘to be a bright kid who just can’t get their act together’. Thus, the focus of the group work is to enhance the student’s level of self-awareness. Self-awareness helps youths gain control over feelings, without this, they sense that others are in control and find external reasons for lagging academic performance.

The primary purpose is to assist students uncover the often ‘covert’ reasons for underachievement. We introduce the group to current research on the psychology of underachievement in search of contributing factors. It is important to erode and possibly eradicate the underachiever’s desire to ‘externalize’. Underachievers see themselves as ‘victims’. External factors, such as peers, family and school, are commonly used reasons. Seldom is personal choice a reason for their academic slump. Ultimately, the young person pays both a personal and vocational price.

Finally, we connect students to the real ‘price of underachievement’, restricted finances and career prospects. Underachievers, forget to redefine themselves in terms of this new reality, diminished career options. Following a battery of interest and skills assessments, participants correlate their academic profile with a career choice. Show time!

Counsellors are encouraged to establish such a program. It is adaptable for multi-level use. It is in use at our local middle school. It is successful in both.

A veteran of the public school system, Pat Barbour, has taught at both the elementary and high school level. Eleven years were spent as a Special Education teacher. He is currently a high school counsellor in Dalhousie, New Brunswick. Mr. Barbour has written articles and given presentations on crisis counselling. E-mail him at: pat.barbour@nbed.nb.ca.

 

 

A new resource kit with a video and teacher’s guide encourages rural and urban high school students to consider career opportunities in farming

Jim Laws knows that poor weather has made it a challenging year for farmers in some parts of Canada but he’s determined to get the message out that there is a bright future for young people who are considering a career path in farming or agribusiness.

That’s why the executive director of the Ontario-based Canadian Farm Business Management Council (CFBMC) wants as many students as possible to see a video that his organization has put together with the Ontario Agri-Food Education, Inc. (OAFE).

Case Studies in Agribusiness is a teaching tool that includes a video and study guide aimed at secondary school students. Each of the 13 seven-minute episodes profile farmers in different enterprises across Canada and shows how they’ve managed to achieve success in their operations. Each of the videos is narrated by the producers themselves who attribute their success to leading edge production, human resource management and marketing practices.

Each of the episodes was previously shown on the national television show, Canadian Farm. OAFE selected a variety of the CFBMC farm stories and then produced a teacher’s guide with a narrative description of each farm profile and questions and answers to be used in the classroom to support each of the 13 profiles.

“The resource has been developed for all schools, not just those in rural areas,” says Laws. “If you look at agribusiness across Canada, you’ll see that many new farmers getting into the business weren’t raised on farms at all so we want to show urban students the possibilities that agriculture has to offer.”

Lee Davis, a teacher at the Mountain Secondary School in Hamilton, Ont., knows all about the split between urban and rural. In her seventh year of teaching, Davis teaches food service and baking to a broad mix of students in a vocational setting. Her students come directly from farm backgrounds and from low-income inner city neighbourhoods.

“We have students bused in from rural areas who either live on farms or near them. For the most part, they’ve all worked on farms and many of them will be taking over large-scale potato or vegetable farms. They are the ones who will most likely be involved in farming,” she says.

Davis says that although many of her urban students have never been out of the city limits and some don’t know where food comes from, many of them do realize that their future jobs may be in the ag food sector.

The teaching resource highlights just about every food producing region in the country including a sugar beet producer in Alberta, an egg and broiler operation in the Yukon, community greenhouse in Inuvik, a sheep dairy yogurt farm in British Columbia and a potato, beef and dairy farm in Prince Edward Island.

“It’s a huge country and we have the opportunity here to be able to farm and produce many different commodities,” says Laws.

He says that teachers will be able to use the resource material in conjunction with classes that focus on small businesses, marketing, entrepreneurship and business enterprise.

“It’s really a turn-key classroom,” says Laws.

The video and teacher’s guide kit is available for $19.95. To order a copy of the video or to find out more, contact CFBMC at 1-888-232-3262 or via CFBMC’s Web site – www.farmcentre.com.

 

Career Opportunities Abound in Agriculture

 

Underachievement Costs
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Book Club

A Coming of Age: Counselling Canadians for Work in the Twentieth Century
By The Counselling Foundation of Canada, 2002
ISBN: 0-9687840-2-X

A beautiful and fascinating work, this historical overview of career counselling in Canada begins at the turn of the last century and carefully documents the movements and working lives of Canadians through 11 chapters up until the present day. In the words of Vance Peavy: “when the lives of people change, then things like counselling must also change, in order to be appropriate and sensible in the new context.”

Based on transcripts from hundreds of hours of interviews commissioned from career counsellors across Canada, the milestones and accomplishments of the community are richly supported by intriguing photographs and informative biographical anecdotes. The influences of politicians, economics, education and communities are duly noted, but it is the stories of dedicated individuals which are truly inspiring. If names like Etta St. John Wileman, Frank Lawson, Morgan Parmenter and Gerald Cosgrave are unfamiliar, this book will enlighten as the entire matrix of career development and counselling in Canada is covered from coast to coast, with emphasis on the individuals who gave birth to the ideas and institutions we have today.

The dawn of co-operative education, national policies, vocational guidance and the introduction of applied psychology, as well as the struggle for professional legitimacy are thoroughly covered in this highly enjoyable journey through counselling history. Finishing with a look forward to the implications of technology in career development as a profession and the evolving national community, A Coming of Age stands alone as an important part of Canadian social history. Well-written, well-researched and well worth the time, this book will intrigue counsellors, historians and anyone interested in the development of Canadian Society.

Review by: James Vandervoort – Practicum Student with Contact Point
George Brown College, Career & Work Counsellor Program

 

Mentoring And The World Of Work: A Reference Model 
By Christine Cuerrier
Les Editions de la Fondation de l’entrepreneurship, 2001
ISBN: 2-89521-029-2

This book is an easily read, well laid-out and thorough documentation of eighteen mentoring stories from Quebec. After a useful foreword and glossary, the reader dives right into the history and theoretical background of mentoring. Specifically, the objective for this book is “to create a promising model for developing mentoring in Quebec and elsewhere.

The eighteen mentoring stories described are deconstructed with results achieved and a discussion of additional questions raised-evaluation and methodology are at the heart of each story. All styles of learning would benefit from this book as each section is a combination of text, comparative tables, graphs and bullet point summaries.

Areas of discussion include mentoring coordinators’ duties, gender related points, mentoring functions and premises as well as an overall conclusion and look at issues in developing mentoring in Quebec. Seven appendices and a bibliography make this work very much a work/ study guide through all the possibilities that a mentoring program might provide. A very detailed five part Questionnaire at the end of the book could serve as a model for someone interested in starting a mentoring program as all aspects are covered-from context and operation through matching and evaluation.

According to the author, “Knowing how to do and how to be is what mentoring really seeks to accomplish.” This book definitely provides an inside and proven look at how to do mentoring and also how it can be in other (i.e. outside of the Quebec) contexts. Useful for anyone interested in starting or ‘trouble-shooting’ a mentoring program.

Review by: James Vandervoort – Practicum Student with Contact Point
George Brown College, Career & Work Counsellor Program

 

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Upcoming Events

Upcoming Canadian Events

Talking in Color, Western Canada’s True Colors Networking Conference, Life Strategies Ltd and Terry Fox Secondary School, Port Coquitlam, BC, September 21, 2002,

The Path to New Beginnings, OAYEC Annual Conference 2002, Ontario Association of Youth Employment Centres, Alliston, ON., October 7 – 9, 2002

E–Learn 2002, World Conference on E–Learning in Corporate, Government, Healthcare and Higher Education (formerly WebNet conference), Association for the Advancement of Computing in Education, Montreal, Quebec. October 15–19, 2002

Developing Skills for the New Economy, International Conference on Technical and Vocational Education and Training, Sponsored by the Canadian Vocational Association and UNEVOC–Canada, Winnipeg, MB. October 17–19, 2002

National Supported Employment Conference,, Calgary, AB, November 13 – 15, 2002

New Brunswick Career Development Action Group Annual Forum,, Moncton, NB. December 4 – 5, 2002

 

Upcoming Canadian Events

Youth Employment Summit, Alexandria, Egypt, September 7–11, 2002

The Coaching and Mentoring Conference, Linkage Incorporated, San Diego, California, USA, September 9–12, 2002

Out and Equal Workplace Summit , “Transforming our Workplace, Changing our World”, Out and Equal Workplace Advocates, Orlando, Florida, US, September 13-15, 2002

Working Creatively with Type and Temperament, Australia Association for Psychological Type, Sydney, Australia, September 19–22, 2002

Thriving in Challenging and Uncertain Times, International Career Development Conference, Irvine, California, USA. , November 6 – 10, 2002

Pushing The Boundaries, An international Conference for the Careers Industry, International Association of Educational andVocational Guidance, Wellington, New Zealand, November 28 – 30, 2002

 

Monthly Job Developers Online Network Group @ Contact Point C-SPACE

Join fellow practitioners for our monthly Job Developers’ Networking and Chat sessions at C-SPACE. These sessions are facilitated by Contact Point Volunteer Lisa Hoekstra. Discuss strategies and tips; broaden your networks!

Wednesday, September 18 at 2:00 pm (EST)

Upcoming Deadlines

18th Annual SIOP Conference, Society for Industrial and Organizational Psychology, Orlando, Florida, USA., April 11–13, 2003. [RFP deadline September 18, 2002]

NETWERCC Netty Awards, nomination deadline: September 30, 2002

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Hot Sites

The Way We Work

http://cbc.ca/news/work
This section of the CBC site features a special focusing on Canadians and Work. The five subsections on unemployment, self employment, work/life balance, occupational information and work cultures offer a selection of intimate portraits told in the first person, compelling photos of people at work as well as facts and stats. The layout is clean, the stories and articles engaging and the visuals capture a wonderful array of personalities, temperaments and settings. There is a good balance between personal stories of average citizens and information from experts. The site also has a discussion board and offers links to related CBC stories and to outside sites. Well worth a visit.

Workology

www.cbc.ca
This CBC radio show takes a light–hearted yet in–depth look at the frustrations and satisfactions of work, and of unemployment. There are regular features such as a journal from of a work seeker, as well as interviews with people in interesting jobs. Download the show for listening later, listen now, or read the summaries. There is also a free a newsletter.

Career Matters

www.ilc.org/cfmx/CM/index.cfm?Menu_ID_Sel=200&Lang_Sel=1
TVO also offers a television show geared for Ontario high school students. The first section of the companion site has information on high school courses, searchable by subject or by grade.
“After High School”, the second section, links to information on apprenticeship, college, university, distance education and private vocational courses.
The “Careers” section is organized into either alphabetical listings or in occupational clusters. In both cases, they offer monographs of occupational information, including NOC code, links and, if applicable, online video of the show which covered that occupation.
The final section, “Job Matters Video” is a listing of more than 20 show segments that one can download or view live. There is even one on employment counselors. They offer the video in three formats (Real, QuickTime and Microsoft), and two download speeds. Resource links are also available.

 

By: Janet W. Mitchell

Women’s Website Reviews

www.wwwomen.com
An on–line search directory aimed at resources and information for women by women. Just like other search engines surfers can find what they are looking for through women–owned sites. Highlighted areas also help navigate through popular topics.

www.career-intelligence.com/
Promoted as “A Smart Woman’s Online Career Resource”, Career Intelligence is a mine of information. The site is easy to navigate and includes topical issues such as: assessment; transition particularly strategies for career changers and including tips for resume and interview preparation. Self–management, balancing work and family and including workplace issues, stress management as well as your professional image; all great tools for career success.

www.careerbabe.com
Career Babe is an “on-line personal career advisor.” The site has a great ‘letters’ section, where advice is given on career related issues, it reads like a “Dear Abby” advice column. You can peruse letters already answered or ask ‘Career Babe’ your own. The site has an informal, relaxed tone with lots of great hints, “how–to’s” and other tips for the job seeker. Also included are recruiting tips for employers.

www.careerwomen.com
The goal of this site is “helping women achieve success in their career and lives.” ‘Career Women’ is an e-recruiting site with portals for both women seeking jobs and women employers seeking employees. The site also provides links to ‘DiversitySearch.com’ and ‘CareerExposure.com’, networks that women will also find useful in their work search.

www.womensmedia.com
This site has a holistic approach to a woman’s life and promotes itself as “a self-improvement site for women,” even though the focus of the site is ‘working women.’ Topics encompass aspects of self–awareness, self–management and wellness with workplace issues. There are lots of tips, links and recommendations on this well–rounded site.

 

Janet is a career counsellor for Designs4Life, a private practice. In addition she is heavily involved in educational research and development working for the University of Guelph and the new University of Guelph-Humber as well as McMaster University.

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