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By Blessie Mathew

Over the past few years, CAPS: Your U of A Career Centre, the central career services office at the University of Alberta, has entered the world of online learning. The process involved continued thought and effort around issues like determining the demand for online services and structuring and positioning online learning to balance with and, in some cases, enhance in-person services. We were also compelled to find ways for staff with varying technological expertise to learn new technology, create high-quality career education and translate their advising and facilitation skills to a new environment, all while maintaining previously existing responsibilities.

By Alexi Thomas

Career development has evolved with technology at the Neil Squire Society. The Neil Squire Society is the only national not-for-profit organization in Canada that has for over 25 years empowered Canadians with physical disabilities through the use of computer-based technologies, research and development, and various employment programs.

By Amanda Harrington

I used to think that e-coaching was coaching by email, and back in 1999, I wrote about use of email for mentoring and coaching.¹ There was not much research then about this use of email, and not much has changed. However, there is an increased and increasing use of email in practice, as any Google search will evidence.

By Rob Straby

I have a passion for continuous learning in order to provide better career outcomes for the clients and students I serve. It was never my intention to become a “cybercounsellor” (e.g. work that I do with others that involves being in separate locations using some form of Internet communications), I have evolved in this direction while pursuing my passion.

By Lawrence Murphy and Dawn Schell

A recent international research report, commissioned by the UK Commission for Employment and Skills, suggests that “changes in technology have the potential to increase the efficiency of service delivery within the career support market, to enhance existing services, and to develop new paradigms of career support”.¹ This report cites a plethora of research supporting the idea that the whole range of career services can be effectively offered in an online format.

By Tannis Goddard

Technology offers the potential to transform the way we deliver career development services. Rather than fearing that technology will replace face-to-face services, we have the opportunity to consider the transformative communication capabilities of new technologies and how these can expand the horizons and reach of our services.

By Roberta Neault and Miranda Vande Kuyt

Counselling and coaching, even in the traditional face-to-face format, are relatively new “professions.” e-Anything is even newer—it’s not that many years ago that text messaging, emails, Skype and online banking did not exist. As counselling has expanded, and technologies have continued to develop, a moment in history, when what was previously inconceivable is already being done, has arrived. However, just because something is do-able or because someone else is doing it, doesn’t make it right. It’s important to consider the ethics of e-counselling and e-coaching.